AT&T Store — Local services in City of Glen Cove

I generally limit my reviews to positive experiences only hoping to bolster the reputation of a business. Unfortunately, I am so disappointed in the service I have received from this particular AT&T store on School Street in Glen Cove, and want to prevent others from making the same mistake I have. I bought my iPhone 16 pro max from them less than a year ago. Despite having gone to other AT&T stores with which I was very happy, I deliberately frequented this AT&T location because my husband and I have received good service from them in the past. They have been helpful and friendly and seemingly honest. When I bought my phone, I paid for the additional phone screensaver warranty - free replacement for the life of the phone. I’ve returned several times in the past few weeks only to be told, they didn’t have the screen savers in stock. So today when I arrived and saw they had a few, I was thrilled. The salesgirl there informed me that I could only receive this free replacement from the girl who had sold me my phone a year ago. I was told that this other salesperson was the only one authorized to fulfill my warranty. I’ve never before heard anything so crazy! She wanted to charge me $50 for something I’ve already paid for. My advice- shop elsewhere ! Maybe avoid...

TOTAL SCAMMERS!!! I went into this store because my I Phone's alerts weren't working. I had sound but no ringers, or text message sounds would play. Both employees who took a look at my phone had I Phones of their own but before they even looked at my phone they asked fro my cell number and started looking up my account. They quickly told me my phone was un-repairable and tried to sell me a new phone with a new plan. I explained to them that I am on a Family plan and I should be due for a free phone under that plan and they told me I wasn't and still tried to get me to go off my Family plan and start a new 2 year contract on my own. IT REAKED OF A SCAM...and GUESS WHAT? There's a little button on the left side of my phone (hidden by the case) and I flipped that button up and THE PHONE WORKS PERFECTLY......and these guys had I phones and had to...

UPGRADED TO NEW PHONE, TOUCH SCREEN NOT WORKING, HAD TO MAKE TOO MANY TRIPS BACK TO THE STORE, FRUSTRATING. PHONE STILL NOT WORKING PROPERLY, sold me a new phone, called the next day to say it wasnt working, they told me my old phone was already sent back ( customer is sopossed to have 14 days ). Told me it was 5G, and then told me it wasnt, I then had a security breach on my gmail account. Asked for manager, they said he wasnt there, he was standing 10 feet away. seems like an unsavry business. Phone touch screen not working, feels like...