Kohl's — Local services in City of Industry

I come to this Kohls on a regular basis and decided to order an item online where I would pick it up at this location. My order was placed on June 28th and till this day I have never received my item and I was in a constant back and fourth between the store employees and the online representatives. This is outrageous as no one can tell me when my item would be available for pick up at the store and I have already passed the estimated/expected time frame of the order.

I go one last time to the store and they told me that the order has been canceled and they couldn't give me a reason for that as they are unsure. I check the shelves and I see the exact same item I wanted was being sold in-store. They clearly had the item but it looks like this Kohls store and their employees do not understand how online orders work or they are purposely giving me a hard time.

All that time and inconvenience of coming to the store and asking to see if my order is ready for pick up just for them to not have an answer and tell me to wait until its ready. Absolutely outrageous and horrible treatment from the Kohls Online system and their employees. SAVE YOUR TIME AND DO NOT ORDER ONLINE PICK UP FROM THIS LOCATION! Heck Kohls online system my be outdated, I cannot comprehend how difficult it is to hold the item for online orders and issue me a...

I BOUGHT SOME ITEMS AND THE EMPLOYEE CHARGED ME FOR LADIE"S SOCKS INSTEAD OF MEN, HE ALSO CHARGED ME FOR OTHER 2 SHIRTS THAT I DIDNT BUY AND TO MAKE IT MORE UNSATISFACTORY SERVICE DIDN'T GIVE ME THEM. I CALLED THE 800 NUMBER TO SOLVE THE MATTER, THEY COULDN'T HELP ME , BUT TOLD ME TO GO TO THE STORE AND SPEAK TO THE MANAGER AND THAT I WAS GOING TO GET MY MONEY BACK RIGHT AWAY SO I WENT TO THE STORE AND SPOKE TO THE MANAGER KAREN AND HER SERVICE WAS NOT APPRECIATED, SHE WAS RUDE, NOT EXPLAINABLE, I GOT SICK BECAUSE OF HER ATTITUDE AND CALLED THE AMBULANCE AND SHE STILL DIDN'T GIVE ME THE MONEY THAT HER EMPLOYEE TOOK FROM ME, ALSO SHE SEEMED TO BE IN A RUSH CHECKING THE TIME WHEN I WAS TRYING TO GET MY MONEY BACK. I DONT WANT ANYMORE BUSINESS TO DO WITH KOHL'S STORE ANYMORE, SOMETHING ELSE SHE TOLD ME TO LEAVE THE STORE. I BELIEVE THE CUSTOMER IS ALWAYS RIGHT AND I DON'T THINK IT WAS FAIR FOR HER TO GIVE ME SUCH AN UNSATISFACTORY SERVICE, HER RATE SERVICE WAS #0 KAREN IS HER NAME AND MY ADVICE TO ALL OF YOU SHOPPERS IS ALWAYS CHECK YOUR RECEIPT WHEN MAKING A PURCHASE AT KOHL'S. ×RATE SERVICE FROM MANAGER KAREN #0 THANK YOU, UN UNHAPPY CUSTOMER DUE TO VERY POOR SERVICE RECEIVED BY...

This is my local neighborhood Kohl's! I love it! There's never a disappointment! Great finds! Excellent customer service! And to top it all off, it's my one stop, shop, *Very Convenient "AMAZON RETURN" *(designated location) for me! Plus I'm issued a -disc% coupon to shop [T&C apply] for my return transaction! *(story time) I was sleep deprived, stressed out & having anxiety about the return process. I believe the young man that helped me out a few months ago was named Diego! He exemplified true & genuine customer care for me. Diego has the patience of an Angel, very professional, prompt & efficient. Before leaving, I just had to grab the GMs attn to let them know on the spot, how happy I was w/ my experience. I was completely surprised to find out this young man was a High School student!! God Almighty! How refreshing! There's hope for the future!! Thanks Diego, you set the bar!🙏🏽👍🏾🫶🏾5⭐️'s...