Panera Bread — Restaurant in Walnut

Panera Bread is rapidly declining as the number go-to place for a quick, healthy bite. Over the past few years I've been watching this company's customer service and quality control diminish severely. Yesterday was the tipping point for me. I placed an online order and when I went to pick it up (mind you I was about 10 mins late) it was nowhere near ready. Actually, there were about 15 people waiting for their food as well. I have NEVER seen Panera that far behind on orders before. I stood there waiting for 15 more mins before I called customer service to cancel my order. Waiting over 30 mins for food is unacceptable. (I never received an email regarding my canceled order either, so hopefully it goes through without problems.)

This isn't the only bad instance I had with Panera recently. About a month ago when I got home with my food I noticed that they royally butchered my sandwich. I had ordered a Turkey BLT. Tell me why I received SLICED turkey, mustard instead of mayo, the wrong bread, they forgot to add the cheese I ordered, AND to top it off they didn't include a pickle. Holy Quality Control Batman! I couldn't believe it. And since that time this Panera location has forgotten my pickle two other times. I just wish Panera Bread can be what it used to - a place that set the bar high for other fast-casual restaurants. Now, I kind of get disgusted when I think of this company. They've been chopping items from their menu and changing a lot of things, and not for the better! I mean, they can't even keep their restaurants consistent, and what I mean by that is that some locations don't even have the updated recipes and some have different salads than others. It's the little things like this that speaks volumes for a brand. Sadly, I will be weaning myself off of Panera and will go to...

My son & i frequent panera on saturdays & i generally rank most w 5 stars but this paricular location got very disappointing today. Was looking for the tradional grilled cheese sandwich but chanced upon the "Four cheese grilled sandwich" coz i saw it in the menu so thought we'd try it. Got it & it sucked!!! Was expecting a sandwich smothered in a variety of cheese but there was barely any. Looked like cheese was just squeezed out of a ketchup bottle & a teaspoon worth of cheese was spread on it! Goy me completely thrown off coz the sandwich after all is called the "4 cheese grilled sandwich"! We also ordered a plain bagel halved & toasted but it came as cold as friggin' 2-day old bread! So had to nuke the piece! Then the server did not even include butter or ask if we needed some. Who fu&@ eats toasted bagel plain w no spread?!! I urge anyone who orders take-out fr this joint to check what u got b4 u leave. Chefs/cooks that prepare food here reveals laziness & degraded quality. Like i said, most panera's prepare their food w attention to quality. We used to like this particular one but we're beginning to see a decline in thid one. If you're a mgr chargrd w running this place, get another cook or whip yhat dude/dudette to shape! Should've taken a pic of the sandwich as proof! Anuway...

Panera is partnering with delivery services right now. I was excited! Especially since Panera has expressed how important the health and safety of their customers is to them. They are requesting that you enter instructions for the drivers to drop your food with no contact. The order got here quickly. The driver ignored the delivery instructions, ignored my beware of dogs sign and came right to my door; WITH HER MASK OFF. My dogs were going crazy so I couldn't refuse the delivery. After my husband and I assessed, the food was well protected and his smoothie had a covered lid. My coffee on the other hand had a partially open lid so, it was not consumed. I called this location to inform them of the poor delivery. Their manager, Gerard, was full of excuses and refused to take responsibility. I believe that if you're partnering with someone you represent each other's company's so, he was partially responsible. On top of it all take a look at the meager coffee portion I was given, half the cup was whipped cream so I paid $5 for 4oz of coffee....