Mavis Discount Tire — Local services in City of Long Beach

I run a local business and have used this location regularly for years. Since the change in Management has occured several months back, the customer service in this location has DRASTICALLY declined. What used to be a quick visit has now turned into a very long process. There are many times I walk in and there is no one at the desk to help, on several occasions I have waited upwards of 10 minutes just to be acknowledged, let alone helped. When Phil and Jose ran this location it was friendly, fair and efficient. The revolving door of Management/Supervisors has resulted in what appears to be a lack of care for their customers and community. The staff which works on the vehicles can be seen wasting time and at times you can even see the supervisor with them in the back just chatting it up with no regard for their business. On one particular occasion I placed an order for a specific tire which they did not have in stock and was expected to be delivered the next day. I spoke with the Supervisor the day that it was expected to be in and he confirmed that it was, but when I went to pick it up i was told by the Manager that not only did they not have it but I would have to reorder the tire and wait another day. It truly is a shame because this location is extremely convenient for me and it was, at one time, a pleasure to do business with them. After having spent thousands of dollars at this location I will now be taking my business elsewhere, even if it means spending a little bit more for better service. My advice to the Regional Manager and whoever else may care; pay closer attention to the people you put in charge of your businesses and focus on the quality of service they provide. YOUR inability to do this will result in not only the loss of revenue but many jobs as well. Good luck to you and your staff, I hope you get your...

DO NOT TRUST MAVIS WITH YOUR SAFETY

I went to Mavis to have my front brakes and rotors replaced. Just two weeks later, while driving on the parkway with my one-year-old child in the car, I heard a loud noise like I had run something over. Immediately after, the entire front end of my car began making terrible banging and scraping noises—every bump made it sound like the car was falling apart.

I slowed down, completely unsure of what might happen. By the time I got to my destination and pulled into the driveway, I heard loud metal scraping. After inspection, I was horrified to discover that Mavis had not secured the brake caliper correctly—they didn’t install the bolts properly. One bolt had completely fallen out, and the other was barely holding the caliper in place. If that last bolt had let go while I was on the parkway going 60 mph, the caliper would have ripped off, likely tearing the brake line and leaving me with zero braking ability—with a baby in the car!

To make matters worse, the loose caliper was banging against the rotor the entire time, ruining the brand new rotor I had just paid for two weeks earlier.

I returned to Mavis, and they replaced the damaged parts, saying it was “covered under warranty.” Let’s be clear, this wasn’t a warranty issue — it was a dangerous mistake caused by negligence.

I contacted corporate customer service, and someone told me the regional manager, Mike, would be calling me with 24-48 hours. It’s now been 2 weeks, and I still haven’t received a single follow-up.

I strongly urge anyone considering Mavis to look elsewhere. They left me in an extremely dangerous situation and have shown zero accountability or urgency in responding. If you value your safety and your family’s, don’t...

My son brought his AMG 53 Mercedes to this Mavis location and personally instructed the staff to use the jack pucks he provided—something absolutely necessary to lift the vehicle without causing damage. The staff acknowledged and said they understood.

When he returned, the pucks were nowhere in sight. They lifted the car improperly, resulting in popped-out side skirts, broken clips, and scratches to the body. When he confronted them, they admitted fault—but rather than make it right, they dismissed and pressured him, likely assuming they could push him around due to his age.

That’s when I stepped in. When I arrived, I was told the same thing: they admitted it, apologized, and referred us to PUMA Auto Body—their preferred shop, who’ve been fantastic and professional throughout. Out of good faith, we agreed to use their shop rather than our own.

All we’ve asked is for Mavis to fix the damage they caused and already admitted to—something they clearly acknowledged both to my son and to me. And yet, since then, it’s been nothing but delays, excuses, and empty reassurances from corporate: “We’re reviewing the cameras,” “We’ll follow up,” “Still waiting on approval.” It’s been days—no repair scheduled, no next steps, no accountability.

This isn’t just about one incident—it’s about a pattern. I’ve since spoken to others who’ve experienced similar negligence and avoidance at other Mavis locations. This kind of behavior—especially toward younger customers—is unacceptable.

I’ll be filing formal complaints with the Attorney General’s Office and the Better Business Bureau.

Cars aren’t cheap. Trust isn’t either. If you value either, avoid this location—and maybe...