Rainbow Shops — Local services in City of Mount Vernon

I started shopping at this Rainbow location last year. I like the fact that they sell lots of basic clothing, shoes, accessories and items at affordable prices. Compared to the Rainbow in the Galleria at White Plains, this location has a bigger selection of plus size clothing, which is a huge positive for me since I can find clothes in sizes that can fit me better and that may not be available at other Rainbow stores or online on the Rainbow website. However, there is a negative too. For a huge store, this Rainbow doesn’t have a dressing room, so you can’t try on your clothes there. You’ll have to be sure that the items you buy will be your correct size and try them on at home. This should be fine for most people, but If you live further away from the store or don’t live in the area, this could be a problem, so be mindful before you make the purchase. If you must return any clothing items, they do have a 7-day return policy. If you return your items with the tags on them before the 7 days are up, you’ll get your money back. If you return the items with the tags on them after the 7 days are up, you’ll get store credit instead. I’m not sure if the same return policy applies to other items in the store like shoes, accessories or other things, so ask a store associate just in case. Other than that, the staff are friendly and the waits on line to checkout aren’t too long. If you want to find apparel, shoes and items quickly and with good prices, this store is a good...

I will never spend another dime in Rainbow. I went to this store yesterday and I was going to buy a pair of shoes. When I swiped my card the cashier said there a limit message on her screen then I said let’s swipe it again I know I have money on my card. We swipe it again and she says the same thing so I walk away. I checked my bank app to make sure the charges did not go through because I didn't get any decline notifications and everything was fine. About 10 minutes later after I left the store I get 2 charges to my account from Rainbow. I go back to the store and I was treated very nasty by the cashier and both managers. The manager said he would call the computer back room and it’ll be a while no apologies for the mess up nothing. Then the assistant manger gets involved prints out a paper that doesn’t even have the stores name on it and she at one point stops talking to me rolls her eyes at me and looks away from me. I then ask the manager if he’s ok with his staff behaving this was he says to me “that’s my assistant manager what am I supposed to do.” I call the next morning and the manager states I need to call cooperate about getting my money back. This store is terrible and the customer service there is disgusting. I have pictures of everyone and they’re behavior has...

If I could have given it no star I would. One of the worst customer experiences I have had to deal with in awhile. The cashier did not know how to correctly percentage a 50% rack which resulted in a incorrect figure, when I pointed it out to her she used a calculator which showed her the correct amount to be charged. Her manager was cashing right beside her and after she brought it to his attention did not even acknowledge me and went back to cashing. She told me to let the manager ring me up, I waited to the side while he rang up customers he never once acknowledge me or offered any assistance. I left without the Merchandizes, I did point out the fact that they need to treat people better and have some respect. I WILL NEVER EVER EVER SPEND A DIME...