UR Medicine Urology – Strong Memorial Hospital — Local services in City of Rochester

My son was told to go to see a Urologist after his visit to the Emergency department. He is experiencing pain and unable to pass urine. He had to wait a month for his appointment. The doctor did not believe him and gave him no instructions. My son had tests done to prove the inability to empty his bladder. How can the doctor sent someone out with pain without trying to find the cause? We found a doctor in Buffalo who believes him, but he shouldn't have to suffer...

This urology department is absolutely unprofessional. Not only did I have to wait almost an hour to be seen for a scheduled appointment. When I was placed in the room I wasn't given a gown or sheet to cover up with and expected to walk down the hall with nothing below my waist??? The NP has no patient skills and the nurses were having inappropriate conversations with patients around. Absolutely...

Called per instructed by the NP for med refill. No one was available so they took a message. No call back. Called the next day and talked to the same girl who was surprised no one called me back. This time she tried to get a hold of someone to no avail (again). She put the message in as urgent and guess what? No...