UR Medicine – Friends of Strong Memorial Hospital — Local services in City of Rochester

Personnel very friendly. Nurses explaining things ahead of time. For instance, "In a little while such and such will happen, but I won't do anything without telling you first."I especially liked Dr Narins. I had a lot of apprehension. I asked him a lot of questions. I was afraid that he would be annoyed spending more time with me. Instead he complimented me, saying that I asked very good questions and that most people don't ask or just don't want to know. That really made me feel better about my decision to go ahead with the cardiac catheterization. It all went very smoothly. Thanks Strong Memorial. This is an addition to the above remarks that I thought about after I wrote. One nurse I thought spoke condescendingly to me. I think her heart was well meaning, but she should have realized how it came across to me. I inquired about what I saw on the heart monitor. Her response was that I should not worry about it. That I should let her worry about it. Well that may make some people more at ease, but it felt belittling to me. I just wanted an answer. Plain and simple. Not answering my question made me more uneasy. And then added to that was the condescension. I think she meant well, but she needs to know that there are people that are not little sheep that want to be herded and taken care of. There are many that expect to be equal partners in health care. Overall everyone did treat me well. They answered my questions respectfully, accepted my decisions, and explained alternatives and consequences. This last sentence was about the doctor. Thank you for...

Unhappy with the Dietary employee answering phone for orders patients should not have to argue about food , when they are suppose to be getting better?? Contiously bring wrong order or what patient didn't asked for is ignored it seems. Got...

Took my daughter to get her covid vaccine. Clinic was very fast and efficient. Well done. Now if I could...