Ace Hardware of Rome — Local services in City of Rome

I found a snowblower on their website (website said there were two in stock), and purchased it online. This was on Friday evening. The delivery was scheduled (online), for the following day. Got a call the following morning expecting a delivery time. I was told there weren’t any in stock, but had 4 coming in on Tuesday. I wasn’t happy about it but not much I could do at that point. I called the store on Monday to follow up on my purchase. Bruce took the call and could not have been more helpful. We had a great conversation and he assured me they were coming and the delivery would be made. He was great. The following day, the machine was delivered…not on time, but earlier than expected! The driver (Josh), could not be friendlier or more knowledgeable about the machine. He went through all of the features and made sure it was running properly before he left. I could not be happier with this experience and recommend Ace in Rome without hesitation. This is not an unusual circumstance. They have always been very helpful whenever I’ve been in the store. I’ll continue to do all of my...

This is the best Ace Hardware that I’ve ever been! Hands down. The selection available and quality of products sold here are unmatched. Any time we are in town and need something we know Ace has it and we can find it there. On top of having the best of the best, they have the most friendly, helpful and knowledgeable staff of people. They can answer all of your questions and guide you to making your purchase decisions. They really do go out of there way to ask you if they can help and then personally accommodate you until you have found everything you need. Did I mention they have the best of the best for grilling and smoking too? We visit their seasonings section and leave with armfuls of rubs and sauces you can’t find anywhere else. Their grilling set ups and accessories are top notch. At this Ace you will never be disappointed and always pleasantly surprised by what you find, whether it’s a tool you’ve needed or that perfect gift...

I was an out-of-state visitor doing work, and got myself into a bind with a key. I brought it to them, and Bruce ( one of the supervisors, along with another supervisor) tried to help me out with the situation, when they couldn't help me right then and there; they told me what I needed to do to get it rectified. I was able to obtain a blank key (which can be a feat by itself sometimes),and brought it back to them to get cut. Another associate by the name of Roger pieced it back together inorder to cut it. Overall, a great experience, and those supervisors and associate(s) deserve the recognition, thanks Rome...