Charlotte Russe — Local services in City of Syracuse

I went to this store for the first time two weeks ago on a Tuesday afternoon and had a wonderful experience. After checking out I noticed they had shorts out already but I was in a bit of time crunch so I just decided to come back at another time. I came back on Saturday and had a huge problem with the employees attitudes. I walked in not knowing my size stuck between two my friend and I walked to changing rooms to find the doors were locked, because it was Saturday we assumed it was due to high theft. We went to the counter to ask for a room and an employee was straight up sleeping on the counter, down and out! Another was texting which she didn’t have any customers so I didn’t mind since I do the same and I work in retail myself but as I asked for a room she says “if you opened your eyes and read the sign that says there’s closed you would know they are closed” and she did this in a very loud and angry manner as well as if the comment wasn’t insulting enough. Me and friend kinda look at each other assuming she had a bad day and we probably missed the sign so we walked back to the rooms to find no indication of a sign neither inside or outside the rooms and the lights were on. Not only was the two girls at the counter not doing absolutely anything but another employee was standing in the corner on her phone also texting and one other employee was busting her butt probably doing all the jobs the three waste of a paycheck employees weren’t doing. I left making it clear that I didn’t care that the rooms were closed, I understand but the attitude absolutely not necessary. I also don’t understand how if there’s four people working why can’t the dressing rooms be open especially since nobody’s doing nothing anyway apparently. I wish I had gotten the one employees name that was actually working so that I could specify that if you see her in the store...

Worst customer service ever. Place an order and then prices drop the next day...call to cancel they say they'll put it through and I order stuff with lower prices fully prepared to have to return first one if it doesn't get cancelled. Nope they cancel the new order which had a different item than first one. So I call and get told they are going to price match...too bad my account still shows full price and the idiots who answer the phone are clueless. I will never shop there again! Very...

I find it to be outrageous when a store has a no refund policy and closes the fitting rooms .This is not due to covid because store still offers a store credit policy. This is a way for a company to abuse the public and let greed take place of customer care . Before I purchase anything there I would bring a blanket and have my teen change underneath to try on clothes. No fitting room ( they exist ) no refund policy's need to be investigated and...