Edward Joy Electric LLC — Local services in City of Syracuse

Customer service is lacking. I entered the store on a Saturday afternoon. Two workers were standing at the customer service desk doing nothing and I don’t think there were any customers in the store. I told them what I was looking for. Instead of walking me through the showroom to the specific area, one woman told me where to go. When I found something I was interested in I told her I needed two. Inventory showed one was in the warehouse and the other was on the floor. As I was asking about the return policy I was told the warehouse was closed so I couldn’t get that one that day. The floor model was not returnable because of the work involved to take it down and reinstall it in the showroom. Did they not want to sell anything that day since it was in the closed warehouse?? Needless to say I took my business elsewhere, got the help I needed and purchased...

Worked with Billy and another very helpful man and woman to select lights for our entryway and kitchen. They were extremely knowledgeable, friendly, and helped us select matching fixtures. We had questions on a particular fixture that they didn't know the answer to but Billy said he would followup after the weekend with the manufacturer to get the details. He called me early afternoon with the answer to our questions.

The quality of the lights are definetly superior to "the big box stores" or online stores. Much better materials and WAY easier to hang/install.

The selection was huge and we struggled to decide among many competing options and found ourselves wanting to replace every light in the house.

We will definetly be back in the future! I wish we had found...

I recently bought a ceiling fan and a light to go with it for my kitchen. The electrician installedtinstalled the fanifan but lightwhen he tried to install the light it would not fit into the allotted fixture. The light came in a plain cardboard box that was not a Craftmade carton. When I called the store to report what happened the reprepresentative insisted that the two units were compatible and the installer probably was incompetent. He offered to give me the numbers of the manufacturer and Craftmade company so "they could tell me the same thing". I understand that he may have had a frustrating morning but it was unprofessional to transfer that frustration to another customer having a problem. After I return the light I will no longer be a customer...