Gray's Flower Shop Inc. — Local services in City of Watertown

I recently ordered a plant for my friend after the death of her father. I received an email of confirmation and payment of my order. The following day I received a call from someone at the shop telling me they could not deliver at the time I requested and was it alright to deliver later in the day. The following night, I texted my friend to see if she received the plant and she had not. This was on Saturday, so I had to wait til Monday morning to call the shop and find out what happened to my order. After explaining to the gentleman what happened, he told my that the order had in fact been delivered and signed for! I told him that someone else must have signed at a different address. I also gave the same address and phone # and he said that was the same one they had. He never apologized or claimed responsibility. The plant was delivered within a couple of hours after speaking with him. My friend told the delivery man what had happened and he said that plant was never delivered before! So, I'm still not quite sure what happened but I do know I will be looking for another florist...

My mother ordered a delivery on a Friday for a Saturday as a birthday gift and the delivery was not completed. When the order was placed my mother was assured they knew the area in question and the address was given correctly; however they tried to claim there was no one home to receive the delivery. The person the flowers were for was home all day and the shop did not reach out to anyone until Monday to make their excuses and the manager who spoke to my mother was rude and attempted to gaslight her. The flowers were finally delivered on Tuesday and were 4 days old by that point. My mother has ordered this same order of birthday flowers for over 30 years from this shop and never had this problem but it now seems that we will need to...

After looking into several other florists for my wedding, and being absolutely discouraged by the expensive quotes, I checked with Gray’s. They saw my vision, heard my budget and made things so easy and seamless. The florist was able to take several inspiration pictures from me and give me realistic expectations on the flower availability due to the season. On top of that, Gray’s prices were significantly less than other shops and vendors. Due to my wedding being on a Sunday, Gray’s delivered my flowers the day before, complete with vases and water for the next day. The bouquets were gorgeous and looked absolutely amazing. Highly recommend Gray’s for any wedding...