Homesense — Local services in City of Yonkers

The cuteness of this store will not distract from the rude treatment I received from these employees. The item I purchased was an antique inspiration board with purposeful wear along the frame however there were large chips on the sides and the top of the board. Upon bringing this up to the cashier at checkout she rolled her eyes and brought the store manager around. He proceeded to give me even more attitude as I explained my predicament and pointed out that the paint of the frame was also beginning to crack. He made me feel horribly as he didn’t say a word, pointed at the crack that to him didn’t seem worth his time and brought it off to the side where he visibly voiced his frustration to the cashier. He gave two dollars off which I suppose is better than full price yet the manner in which I was treated made me wish I didn’t enter the store at all. As the cashier was finishing up the transaction and was bagging my item she said “JUST SO YOU KNOW it’s supposed to look like that” in the rudest most know it all tone. I normally don’t bother employees who are just trying to do their jobs with my problems but I truly did feel this was worth attention. I know I wasn’t in the wrong asking for a discount but the staff at this homesense made me feel like I was asking the world of them not just to...

I recently had an absolutely horrible experience at Homesense. I went in to pick up a carpet that I had placed on a paid hold, only to find out that it was missing. How does that even happen? The store had my money, my item was supposedly reserved, and yet it vanished!

The manager on duty refused to give me a refund on the spot, saying she had to check with a different manager and promised to call me back. Guess what? No call back. I eventually had to reach out myself, only to get the same frustrating runaround from a team that clearly had no idea what was going on. I wasted my time and energy on what should have been a straightforward process.

The lack of organization and accountability was beyond frustrating. It’s shocking how little care or attention goes into tracking their own merchandise, especially items that customers have already paid for! I’ll never purchase from Homesense again. I wouldn’t recommend it to anyone looking for reliability or decent customer service—save yourself the hassle and go...

Today, Presidents' Day 2025 At 6:19pm, I left Home Sense store on Central Ave in Yonkers, disgusted and shocked! I was waiting in line to checkout and 4 of the employees at the register were having a pow-wow and photo shoot while there were customers waiting to checkout! I'm upset that I didn't take a photo as evidence. I was in such shock by the unprofessionalism that I didn't think to take a photo and I just put the items down I was going to purchase and walked out the store as other potential customers did the same. This is absolutely ridiculous! It was 3 Hispanic women and I black woman. 2 of them definitely looked old enough to know better! What a disgrace! Home Sense needs to review the camera and fire every last one of them involved in ignoring customers waiting in line while they took personal pictures! I will not return to this store! I am so pissed! This location will never get my...