Baker Buick GMC of Cadillac — Local services in Clam Lake Township

Bought a CPO vehicle from Highpoint. The vehicle was not inspected to the standards, or at all that should be expected under GM's CPO program. There were multiple things wrong with the car that should have been caught under the CPO inspection. As well as we had to go back multiple times for both unsuccessful and successful attempts to get different issues resolved. After a few futile attempts to get the transmission issue fixed without any progress I realized the only way to get satisfaction was for them to buy the car back, or legal action. After looking over the CPO checklist for this vehicle it was apparent it wasn't done (falsification of documents pertinent to a binding contract [contract to buy car based on it being a CPO with proper inspection]), at first they couldn't find it, then it was given to me incomplete. The only bright spot on this whole thing was they did in fact buy the car back.

Buyer beware, go over the CPO checklist if buying CPO from this dealership, and demand to see it. This was a rotten experience and from now on I will always ask for the CPO checklist if I ever buy CPO again. P.S. steer clear of the GM he's daddy's little boy who knows little about cars, customer service, or how to run a business. The few times I interacted with him he was immature while I as being polite and formal and was trying to intimidate me to leave his dealership. Heck, even the day we bought the car he laughed in my face when they didn't give the owners manual to me and tried to tell me to...

Absolutely a low quality, insensible, gaslighting and bizarre interaction with Eric and Greg from the Sales department. I was looking at a 2024 Omega Hummer EV that was used/demo with 3k miles. Eric was uninformed on the vehicle, interrogated me on my request for the window sticker, manufactured this bizarre confabulation on how helpful he was, when the one thing I asked for (window sticker) he was resistant to and inquired why I wanted it? These guys where priced $10k higher ($130k)than new Hummer EV’s with a higher MSRP… while there’s was used (demo with 3k mi) and their only rebuttal was they can’t compete with other dealerships. So DONT go here, you’re not getting a good deal, you’re going to pay $10k more for a Hummer EV. I showed them the advertised prices of other dealerships and they continued to say they want to make a deal, but by charging me more than other dealerships. This place is best to be avoided, they have nothing to offer you but an odd interaction and a bad deal.

Read below for all the peculiarities in the conversation… how Eric “went the extra mile to highlight the illumination package”… the extra mile was him providing me the window sticker. This self-adulation of all his hard work is evident throughout my conversation. He feels that providing the window sticker is reflective of him going “the extra mile”!? It’s so weird.

When I told them to stop messaging me… they of course followed up with another email. Classic move from a rather terrible dealership. Avoid...

I do not usually post bad reviews as we all have bad and off days but I was interested in a journey for sale in their lot. I talked to a sales rep prior and was so excited to trade in and upgrade. I had informed the sales rep that I needed a car that fits 7 when we spoke on the phone. So he was very aware of what I needed. I texted the rep when we were on our way (as instructed to do so it was ready as we had a 40(ish) min drive) so it would be ready. When we arrived, the rep told us that the battery was dead and they were replacing it. It took a long time but it was still worth the wait to us as we were so excited. The rep made an offer of delivering if we chose to buy as it was taking much longer than expected and my partner was late for work. We appreciated the gesture. The car pulled up and we were going to test drive and the rep had us look in the car only to realize the car wasn't a 7 seat it was a 5 seat. I was so disappointed. We drove 40 mins- waited about 40 mins- for the car to be ready and it didn't even drive it cuz it wouldn't work for us. He apologized and said he would be in touch in a couple days with something. Fair enough. I still had hope. It has been a couple weeks. No call. I really wanted it end up writing a happy review how a mess turned into a great experience but not even a follow-up call saying "hey, sorry but I couldn't find anything." Just disappointment. I'm sure my experience isn't always the case as they seemed very friendly but unfortunately it was...