Big Boy — Restaurant in Cadillac

Wow, Big Boy has really gone downhill. As we were seated near the front, we heard the waitress snap at the hostess, asking her why she wasn't rotating guests when she seats them. The hostess looked confused, so the waitress said the other waitresses will be upset that they're not getting enough business, but since she only had two other tables herself, she could handle a third one. We later found out it was the hostess' first day on the job. It was pretty unprofessional for the waitress to chew her out in front of us. It also turned out to not be true.. the part about the waitress being able to handle three tables. We waited an inordinate amount of time to order beverages... waited again to place our order... and it took a long time to get our order. The waitress stalled so long getting the cup of broccoli soup we ordered, that they ran out of soup, which is the whole reason we came to Big Boy in the first place. I watched other waitresses fill up bowls of soup while our waitress was noticeably missing for a long time... then she delivered my husband's cole slaw so I started to ask about the soup and she said, "I'll get it!" Then a full minute later, she went over to the salad bar to get the soup - and it was all gone. The food? Overcooked, WELL DONE burgers were very dry and tasteless. I had asked for onion rings but she delivered fries. When I pointed it out, the waitress got flustered, brought back RAW ONIONS with very lightly fried breading that flaked off. They were inedible! She didn't apologize, even though we heard her yelling in the kitchen that she'd made a mistake and didn't order the onion rings for us. Then we tried to point out that my daughter's toast was burnt (she ordered breakfast for dinner) - but the woman barked at my teenage daughter that she thought it looked fine - intimidating her - so she just said it was fine and lived with the burnt toast. The milkshakes were the only good part of our meal. As we were checking out, the hostess asked us how our meal was... so we told her. That's when she told us that it was her first day on the job, and she didn't know what to do about our bad experience. We know what do... never go...

We ordered two big boy combinations and a side salad and a coke. I requested a small side of macaroni salad, Amber said we don’t have that. I said it’s on the salad bar would you please ask your manager if I could pay for a side? She went along and continued working on two other tables ( she had three) there were FOUR tables in the whole establishment. I walked up to the other waitress and said I ordered a small salad, do you think she forgot it? The waitress said oh no she’s working on it ( in reality she was making milk shakes) The burgers arrived. No salad. So i said, well forget the salad since our food has arrived) She NEVER came back to the table to see how the food was, if we needed anything, no refills on the soda. She brought the bill I requested two empty cups to take my water home. She finally asked if I wanted a refill on the soda… WHEN I was leaving. When we got to the register ( she came to check us out) I then said, “ so your manager refused to sell the macaroni salad?” She rolled her eyes and said, “ look I was sat three tables at one time, I was making shakes and just forgot “. My husband tipped her 10%. I told her you know I wouldn’t have tipped you at all. Without waiting a second she said whatever you want. Food was well prepared. Service was actually Nonexistent Sad that one waitress can make customers feel unwelcome, ignored and unappreciated. I would recommend a customer should go anywhere else in Cadillac, MI. Hopefully at another restaurant you would be able to get your entire order ~ not just what the waitress had time to serve you! Chk 42889 table 21/1 14 Oct ‘23 3:24 pm Check closed 14...

I am not a regular there , but over my 52 year's of infrequent but enjoyable visits to the the Cadillac restaurant in particular but not limited to that pasific location as I have been fourtinent to have enjoyed meals and gatherings and functions at several locations through out our great state of Michigan and have always found the quality of the service and fresh and tasty foods that I might have gotten right at home or one of the other family members that I have been blessed and spoiled to be feed all the home cooked meals we look forward to having when going to Grandma's house or that favorite Auntie who can make a noodle magical, you know that one side dish we can only experience certain Holliday's or family gatherings, I have been so lucky to have enjoyed the cooking of the best and I will be the first to get ready to go out to Big Boys, anytime I can find a good reason to splurge on what ever meals and time's of day we eat them I have never not found a good and full filling meal choice I could enjoy at that time I will always have a good word and recommendation for this historically delicious establishment and was lucky enough to have enjoyed a wonderful meal and time with my wife Anita here up on the hill in Cadillac, mi. I had the meat lovers omelette and I was very happy with the service and the food was delicious as usual and was full and content when we decided to go. I guess I could have just said I like it but you need to be informed of the treasure right under everyone's nose's I don't think anyone should miss it, Go see for yourself and let us know how much you enjoy it, mmmm I want to go now...