Barnes & Noble — Local services in Clark

The new Clark Barnes and noble is very nice and clean and since it’s new the facilities are in great condition. I came in and was welcomed by a cashier named Raymond. He told me where I would find what I was looking for. As I went to the area I was helped by Kevin. Kevin was able to answer all my questions with patience and helped me decide on which book to purchase. He also multi tasked and helped another customer as he was helping me with a great attitude. As I paid for my purchase Raymond helped me setup an account in order for me to earn points as I shop. The location is beautiful, homey feeling, well kept, and the two staff members were...

Wasted my time here. As a person of color, they followed me around the store, maybe like 2-3 associates, pretending they were fixing books but giving me "that look". I am an avid Barnes & Nobel shopper online and in store so I don't appreciate the profiling. The store is cramped, disorganized, there is no black author section like some of the other Barnes in Nobel, it didn't feel warm and welcoming either. Since it's in the plaza expect a lot of kids in there, no where to sit down and relax at all. First time here and I will not be back. Avoid this place if you can, it's not...

I went to this B&N the other day for the first time and they didn’t have a book I wanted on the shelf. The employee said their system was showing in stock. Without even asking they checked the back to see if they had it. They found it for me. I was in shock and thanked them so so much for all that. Great customer service at this location! Everything was nicely organized inside. Only thing I wish they had a cafe...