HomeGoods — Local services in Clark

The rudest people work here. I was doing a return, and I was aware I didn't have a receipt so I could get only a store credit. I'm not sure bc of laziness or just grumpy people. They had the unprofessional self to tell me that my purchase was from 2015. Just because someone that works their didn't do their job and removed the item from the isle or change the ticket so I get accuse of being sneaky to try to return an item from all the way from 2015. Why would I put myself in that emberrassement. Also, they said this to me all in front of all the other customers over and over. I have never been humiliated this way. They would not even listen to my explanation. I even opened my bank account to show them that I was at that store and spend a good amount of money there. I was not lying. Anyway, I didn't get anywhere with them and left with the item back home. So I did report them and called customer service and made a complaint about that store and their poor customer service. I was refunded, and they said for me to keep the item as well. This is such a problem because people lie so much that they think everyone is the same. Give people the benefit of the doubt.I was raised to speak the truth, even...

Before today, I would have given this Home Goods 5 stars. I returned a comforter because it had a tear, and the return was simple, but I then saw the same comforter I returned for being damaged put back on the shelf for sale. I mentioned to the employee, who didn't handle my return, that it was damaged, but she said that she was just told to put it back out. Considering it is very difficult to examine all of their products before purchase, I don't know if I can trust that I am buying something that isn't damaged or hasn't been used. On this same trip, I purchased other items, and when I went to the register, I noticed that there were sour gummy worms that had melted into one solid mass and that were for sale. I mentioned it to the cashier, a different one from the previous two, and she just shrugged and said that it sometimes gets warm in the store. Honestly, since the melted mass was propped upright in the bag, it seemed as though someone had the bag in their car, lying down, and they melted all together. How they then made it back out for sale is anyone's guess. It really seems as though management of the store is more focused on moving goods rather than providing...

I visited the Homegoods in Clark Commons Center where prior to my visit I made sure it was “Fido friendly” and as stated on the Homegoods website it was. I was in the store for about 20 minutes with my leashed French bulldog inside of my shopping cart. My dog wasn’t walking around, barking or bothering anyone. I was in one of the aisle where whom I believe to be the store manager or supervisor just simply impolitely asked “ is that a service animal” I said no but you have a policy where leashed dogs are allowed. He then proceeded to say we needed to leave the store based on “Clark health code”and when we asked if we could pay for our stuff that we had in our cart he walked away and said nothing. Now I understand that perhaps this was a circumstance that can occur but the manager’s delivery was honestly rude and unprofessional. I understand he was doing his job but I wouldn’t have brought a dog into a store without first confirming they’re wouldn’t be an issue. I honestly feel that if this specific store has a different policy than Homegoods it should be stated. Truly just an uncomfortable situation that was not handled...