CVS — Local services in Clark

Do not spend your money here especially if paying with PayPal and ordering on the app for pick up. They refused to honor refund policies. I went to return toilet paper that was priced at $20.49, I used my extra care rewards and coupon thinking I was getting a “good deal”, only to see the SAME product at target for $14.99. I go back to the store to return it, and they refuse to refund me to my original form of payment (PayPal linked to my debit card). Manager tells me I need a receipt with a barcode (despite having all the order info and the order itself right there in the CVS app), telling me I need call 1800 CVS something (which was closed by the way) in order to get a barcode receipt. Says the ONLY way to get a refund to the ORIGINAL form of payment is WITH the barcode or to settle for a return without a receipt and store credit (again, despite having the receipts on app) I finally locate the barcode in the many emails they sent and they scan it, then the manager STILL tells me they still can ONLY refund in form of Store credit (see pictures of their register screen) Despite the fact that I had the receipt with barcode to scan as she requested. I asked her to override it she refused. The other “manager” (bald guy) didn’t even bother to help, he ran away to not deal with helping me. I ultimately had to call PayPal to get my refund honored. Don’t waste your money here, they mark everything up and send you all sorts of coupons to make you think you’re...

I was given a completely different and wrong medication then prescribed by my physician that I picked up on Christmas Eve. I wasn’t feeling well and began the medication right away in hope to feel better quickly.

3 days into the medication and no relief I decided to look up the medication, to learn it’s MEDICATION FOR SEIZURES instead of the antibidoic I was prescribed.

Becuase of the side effects of the medication and not getting any better due to not having the correct medicine I ended up in the emergency room.

Whether it’s a holiday or not or near closing they need to be held accountable becuase this incident could have been much more serious and even deadly if was a stronger medication.

I know for sure I no longer will be going there !

I called the store manager, and no return phone call either ! But the pharmacist did in fact admit that they did make a mistake and would handle...

They have the worst MinuteClinic scheduling system— it doesn’t let you schedule online and asks you to call in. When you call, you get sent to voicemail or the call center. What’s the point if people can’t access the scheduling system?

Another time, the pharmacist put my prescription under my mothers name instead of mine and made me wait an extra hour while they corrected this. And then, after all that they asked me to go to the back of the line to be rung up! So frustrating. What was supposed to be a quick consult for my cough plus a 10 minute wait for my prescription ended up being a 2-hour errand. Disappointing, especially since there is this Care Specialist that tries to chat people up and make the place more customer friendly. Would be nice if this translated into expediency and efficiency not...