Baldwin's Appliance & Mattress — Local services in Clarksville

Just a bizarre and overall frustrating experience. Paid for a washing machine and delivery last Saturday. Baldwin’s told us they would deliver it “no later" than the following Saturday, but that it could possibly be earlier and they would keep us updated. When we didn't hear anything from them about an earlier delivery, we blocked out our Saturday assuming they would arrive like they said they would. We couldn't go anywhere or make any plans and waited for our delivery until 1:00, when they called and told us they weren't delivering it today. Fine. I get it, things happen. But how, I wonder, will they rectify this? Well, they then asked when we would like to have it delivered, but rescinded the question to say that actually, they only do delivery runs to addresses clustered in the same area, because going out of their way to meet their own commitments is apparently out of the question. We have been without a working washer for some time at this point and weren't willing to wait around for them again until we were worth delivering to. We decided to just cancel the purchase and buy the same washer from Lowe's, who could have it delivered to us the next day (and could have had it to us a week ago had we just gone with them to begin with). Baldwin’s told us we'd have to come into the store to cancel the purchase (yet another inconvenience). When we got there, they were apologetic but in the same breath, blamed the situation on lazy coworkers (“nobody wants to work anymore") which was just delightful. We like to support local businesses, but this place will...

Went in looking for a new mattress. Staff was helpful....when she looked up what I wanted, they didn't have it at the Clarksville store, but had only one in the Hopkinsville store. I asked if she could have them hold it, but she told me I could pay here if I wanted and get charged KY sales tax. While she was figuring it out, I did the math on my phone. When I handed her my card, I told her that her total was a couple dollars over. She said the computer figures it all out and ran my card. After asking how she (or the computer) arrived at that total, she tried using the calculator to show me. When it came up with the same total I did, I asked why the discrepancy. She said, oh, there's a $2.25 charge for the computer to store my information. I was never told this before charging my credit card. By this time, I didn't feel like the added expense of driving to Hopkinsville. So I asked her just to cancel everything and credit my card back, which she did. I told her they should put a sign up stating their extra fee. All in all though, she did me a favor. I went elsewhere and got a comparable mattress...

I wanted to go to a appliance store that had the best the experience was good there after purchasing our entire kitchen appliances Beautiful!! We saw a small crack on our stove top about couple weeks where we had never used that burner but it was fixed Kevin was helpful due to the factory warranty but also we told them about our microwave door that never opened easy without having to tug and was told it would get better just new and the tech sprayed it still under factory warranty we didn't take an extended one now the microwave is not working paid for the tech to come out changed a switch but two days later it went out again was told we shouldn't tug on the door when opening it OK but now the door switch has to be replaced!! We had turned this in when we brought it now out of pocket again !! This is no blame I just wish for better customer service when the appliances have any trouble with anything these appliances only just two years old not to mentioned the fridge frt control panel replaced !!! Lord!! Was hoping to purchase my laundry...