Petco — Local services in Clarksville

So my husband came with an email from our usual vet of the two vaccines we needed. Just needed those two to be up to date (rabies and dvapp?). They gave him many issues about not finding our profile and acted like he didn’t make one and pushed him aside. I had to send three different confirmations saying yes I’m at the correct time and place. They made a comment to him that maybe his wife should be there instead of him and that he doesn’t seem to take care of the usual errands. Okay whatever. When he said many times that he needed those two shots and nothing more, he was shamed saying my dog would die without a lepto shot (my dog is almost 9, hangs out on the couch and in bed, doesn’t go to dog parks etc which is why I didn’t need it nor kennel cough shot as she doesn’t get boarded and doesn’t need grooming). Not only did he say that many times with push back, the vet ended up adding it anyways before my husband signed the iPad. When I got the paperwork and saw that, my husband said he did not authorize that and then the receipt said I needed a booster for dewormer even though my dog doesn’t have worms and on the card I got it said lepto booster. When I called asking which one it was and nothing matches or adds up and even though we said no to additional shots, the vet said “well your husband signed off on the iPad when I added it”. Also on my receipt it showed 1 year rabies shot. I paid for a 3 year shot. When I asked I was told “one year is three year”. What? Which one is it because that’s important to make sure it doesn’t lapse. I was told that they’ll send me a 3 year certificate if I wanted to even though my paperwork with my receipt says one year on the records they gave me that my usual vet has so even though I paid for a 3 year shot, they put 1 year on records. I still don’t know if my dog actually got a one year or three year. Paperwork doesn’t add up. When I asked politely why nothing adds up and why they added things we specifically said we didn’t want, the vet started screaming and cursing at the helpful person on the phone, Adam, about me. Multiple f bombs thrown about me and I let Adam, the guy who was polite the whole time and answered the phone, and let him know I didn’t appreciate being talked to and about that w from the vet who he asked the questions to to clear things up. The whole thing was extremely shady, nothing adds up, my records are all messed up now, and my dog got additional shots I turned down for hen had to pay for when they didn’t anyways and was told my dog needed boosters for those shots we didn’t want and I still had to pay for those boosters!! They shamed me for sending my husband, they called me cheap because we rejected any add on shots (again I had records from their sick vet that they only needed two shots to be up to date hence why we went to a shot clinic instead of a whole vet appointment. I’ll never set foot in there ever again. They will shame you if you don’t give in and get every package they try to sell and given to what happened to me, they’ll go postal on the phone talking about you and cussing you out and laughing about you. Good thing I recorded the call. I will be taking this...

To say we frequent this location is an understatement. Our two doggies love nearly all the employees we come across, but the treatment we received today from our cashier was less than appropriate and at this point, not sure we will ever return there again. Our two big fur babies tend to chew through toys on a weekly basis, so we decided to stock up on some tough chew toys. We went to the cash register, and as she is ringing us up, she was throwing the toys into the bag. As I was going to pay, I noticed the bag that was stuffed with the toys and dog food had ripped on the bottom and nicely asked if we could get a second bag just to ensure the bag didn't rip while walking. The cashier scoffed at me, told me they are actually bagless now and that she was nice enough to give us a free bag. The attitude, body language and overall look I received when asking was honestly disgusting. As much as we appreciate the "free" bag, it does us no good if it rips when we walk out of the store spilling everything every where (mind you my wife is with me and pregnant). I guess I am shocked at how the situation was handled, the way my wife and I both felt when we left. The cashier easily could have informed us another bag would have cost us, which we would have GLADLY paid, but instead took the route to make us feel like we were doing something wrong by asking that IF you are going to give us a free bag, it be one that actually performs the intended purpose of a bag and hold items and not rip. I'm sure everyone has bad days, but don't feel there is any reason to treat ANYONE like that. If you have a bagless policy and choose to charge people for bags, then that's absolutely fine, follow your rules and ask if we want to be charged for bags, but don't be rude when asked to give a bag that isn't ripped on the bottom and follow...

I had bought a few mice from here to feed to my snake and I came upon a problem (context, my snake is picky and prefers male mice) Prior to having any male mice available, all I could buy were girls. So when I brought two home to feed to him, he refused. I regularly feed him every two weeks, and made sure he already shed, so there was no reason to not be hungry. So I had to house these mice till he would eat them. But a few days after offering, I noticed that one of the mice were larger. I used to breed them, so I knew they were pregnant. Problem was we only had one car, and my husband was going to be working late and had to get up early the next day, so I had no way to bring them in that night or the next day till later. Well, lone behold, the mouse had a seven pup litter. There was no way I was caring for baby mice again. So I called the store and asked them how that was possible that I had a mouse give birth when they only had female mice in store. Well, apparently, they get them from a private breeder that has no idea how to sex the pups, or separate them before they come of age, which is roughly up to a week after weening from the mother. Yes, they can get impregnated that soon. So I had to return them, and yes I got my money back. However, that is not the principal of this, as they should not have been pregnant in the first place. All mice that come in from the breeder either need to be checked and separated before sale, or not purchased from that seller. Because that would be rather troublesome for a parent to spend all that money on a mouse as a pet for their kid, to find out a week later after being bitten, that the mouse had pups. Very...