Best Buy — Local services in Clarksville

My experience with Best Buy is ongoing. January 2, 2024 is the date a unpleasant installation of kitchen appliances that damaged our home. My wife and I have been in contact with Best Buy. We’ve reached out numerous times with our concerns and complaints. They have replaced most of the damaged appliances that were poorly or incorrectly installed. to start with the refrigerator alignment of the doors we’re very out of alignment. The finish is stainless steel for all the appliances. The doors on the refrigerator were dented inside and out. The installer said that was the best he could do. With the purchase of a Sony Bravia, large Screen TV, 70”+ and Samsung appliances. The normal retail value of everything is over $10,000. My wife was very interested in the Bespoke appliances made by Samsung. we expected delivery and insulation to be done professionally and without any mishap. The finish on the oven was fine. My wife is very pleased how it looked. The installer could not install it properly. Couldn’t get it back to the wall or level it or level it to the countertops. The reason being he had the stove setting on top of the 220 V power supply. The power supply was kinked under the oven and wedged against the floor. The pressure The installer pushed on the oven was so great. It cracked the linoleum under the wire. He left it this way and said this is the best I can do. A kinked power supply is a fire hazard. Needless to say. The installer lacked basic skills. From this point. It’s been a Downward spiral. The installer damaged the bottom of my over the oven cabinet. The microwave also had dents in the stainless steel finish. The installer disconnected our old dishwasher ,that worked just fine. He struggled with disconnecting water fitting to the house, water supply. Without notice he cut the Electric supply line from our house. He installed an outlet plug under the dishwasher. At this point, he brought the dishwasher in to our kitchen. We seen it had a very large dent on the front corner.Very large. we told him not to install it. He said he would install it, and we could use it until another one could be delivered. We agreed, but with concern. He told us it would be a few days. After the dishwasher was under the counter. He told me I’d have to call a plumber. He said he didn’t have the right fitting for the shutoff valve. I expected him to go pick up the right water supply line after spending thousands of dollars. The dishwasher was not properly installed under the counter. It was sitting on top of the water line and up against the electric outlet box he installed. We were glad when he left, delivery and installation from hell was over. Not yet. Later, after the installers left. My wife walked into the kitchen and heard a hissing sound.. He did not cap off the end of the shut off valve that he had taken the fitting off. our kitchen was flooded with water. We contacted Best Buy customer service many times . They have not helped with anything that has been done to our house.Still waiting to get help.They act like we are wrong to want our home be made right. We spent thousands of dollars to have our home damage. I will update if anything changes. it’s been almost 3 months. I don’t think Best Buy cares about its customers.

Update We were supposed to Have our microwave delivered this past Friday. Jack Irby called my wife and said he was on his way. See Jack Irby. Is the installer Who damaged our home. Best Buy was informed in January.Jack Irby would never be allowed in our home. My wife reminded Jack that. Microwave still not delivered. Best Buy has not offered anybody else to deliver. They are making it difficult for us.

Update Aug.9,2024 Our Home still in need of repair.Damaged by Best Buy installation.Representatives from Best Buy can and viewed the damages. They want me to be the project manager. I would have to interview and get estimates from contractors.I would be responsible if anything goes wrong.I’ve documented damage.Best Buy reps seen the damages. They are not taking...

First and foremost, I am a LOYAL Best Buy customer. I have shopped at Best Buy across the nation for over a decade. I do not mean casually, either. Thousands of dollars, hundreds of purchases. I have gotten Geek Squad Protection on every purchase. I bought Total Tech Support when they offered it. Then when it rolled over to Best Buy Total and they took away all of the benefits with free services and what not, I still kept it. I had FAITH in Best Buy.

NO MORE!

I purchased a Washer and Dryer from this location in November of 2023. I also bought a protection plan. It was not even delivered until after Christmas and then they installed the doors wrong. I didn't care, it wasn't the guys fault, he is just doing his job. Now we flash forward to less than a year later, the control board is bad on the washer and the door latch sensor on the dryer is faulty. I look it up online and apparently this is a very common problem. I set up the appointment, pay the service fee (WHAT A JOKE!) and have the "Agent" come out, only to be told that even after sitting on the phone and talking to 4 people, ONLY the washer is on the service. The Agent tells me I can call back 800, pay ANOTHER service fee of ANOTHER 100$ and then he can come back some other day. Oh! Also? The part that they need is currently out of stock for an INDEFINITE amount of time. Best Buy will not return it either. They sold me this and knew full well it was on its way out but the salesperson wanted to get that REVENUE and so it didn't matter that I would be the one to suffer!

IT GETS WORSE!

I also have a protection plan on my wife's PC and she has brought it to the Geek Squad here multiple times to have it looked at. They said that the Cooler needed to be replaced. I looked it up and the cooler was recalled by MSI. I called them, but they said go to the store and they will replace it. They did not. We had to pay for it. So we take it home and guess what? THE SAME PROBLEM! My wife calmly takes it back to the store to see if something can be fixed and now they want to send it out for 2-6 weeks to replace the motherboard and processor on it for over 600$ out of my pocket! When I said HELL NO and wanted to speak to a manager, NATE got on the phone and told me no way is he going to help us out, doesnt matter we have a Best Buy Card, are a Total member, have over 100 protection plans, and have spent thousands of dollars in just the last year alone, he doesn't care AT ALL. He laughed and said not even his "AREA MANAGER" could take care of that. But HEY! He offered my wife his business card so that MSI could call him directly!

Best Buy offers you no help, no care, no support, and nothing but attitude and dismissiveness. They don't care about you or how their products negatively impact your life and your family. Do everything right by them and the only thing they care about is their bottom line. They want to SELL you every plan and offer and product, NICKEL AND DIME you into oblivion even after you do right by them. LOYALTY IS NOT RESPECTED and you are nothing more than a laugh to anyone there.

This company used to respect your business. They used to respect that you weren't goin elsewhere. Managers actively cared about you and how you were doing. Now? Sign up for all of their crappy memberships, get half of the "benefits", and pray that you get a product that doesn't fall apart because if you do, you're on your own.

It is a damn shame how far this company has fallen. There is no grace, no understanding, not even a willingness to help.

BEST BUY DOES NOT CARE ABOUT YOU AS A CUSTOMER! DO NOT SHOP HERE YOU...

What an effing nightmare. If i could give this store zero stars I would. I just need to explain how much this store has messed up my orders in the last week. Lets start with I wanted to return a pair of home theater speakers that I purchased with my best buy credit card. Since the speakers didnt go with my configuration, i thought it would be a good idea to return them. This would help lower my credit card balance. I go to return the item at the store and do they even offer to put the refund back on my original form of payment? No, they say the best way to do it is issue a store credit card and then process the exchange using the store credit. Im not one to question store representatives and most of the time they would know better than me on how to handle a return/exchange. Anyway so once this is all done I realize that a store credit card means I still owe the original balance on my credit card. I call customer service 4-5 times and ultimately after thinking everything was taken care of, they tell me what I already knew. I would have to go back to the store to take care of this. So i go back to the store and explain the situation. The manager goes on and says that nothing would get done tonight because there is no way to put the store credit that they issued back onto my best buy credit card. He writes down his email address and tells me I would need to send him an email so that he can talk to his sales audit team? Are you kidding me? Ultimately because I lost all faith in Best Buy to do anything for me I just went ahead and used some of the remaining balance to purchase a roku soundbar. Great now I have $71 left on my best buy store credit that I have to use. I wish this was the end of my rant but of course its not.

Anyway I exchanged the sonos speakers for some similar Roku speakers. They arrived today and with the soundbar. I hooked them up. Right speaker was blown on the set of two speakers. Let me see what my return/exchange options are. Any other company would send you a replacement and you would ship the product back. Not Best Buy. No they make exchanges easy at their store. Hmm okay... Second attempt. Tonight I go into the store and explain to them that I would like to replace the defective speakers. Cool no problem. I had the box and all the contents. I thought this would be simple. What could go wrong. The representative was friendly and understood the situation. I explained that one of the speakers was damaged. She said everything would be taken care of and the replacement speakers will be shipped out. I get home and look at the exchange receipt and they arent sending me the speakers that I just returned. No, they are sending me a replacement Roku soundbar... Jesus christ. So here I am at 7:30pm at night calling their absolute abysmal customer service. Yeah you cant call the best buy store to actually resolve your problems. How easy would that be. Im almost thinking about canceling my best buy credit card at this point and never shop at...