Clayton Flooring Center — Local services in Clayton

First let me say, if you are looking to have your hardwood floors REFINISHED, I DO NOT recommend Clayton Flooring for it.

We had our hardwoods refinished with Clayton Flooring because I wanted to support a local business. We had no clue when we chose them (as a flooring company) they wouldn't be doing the refinishing themselves. They contracted a guy to do the refinishing on their behalf. We were never told that and didn't know that until the morning my floors were to be done.

I had went to the store prior and they took notes on what color stains we liked. That never translated over to the contractor. When he got to my house, he never laid a stain palette down so we could see what colors we wanted. He had said that the store had never told him the colors we liked, so we showed him pictures of the color floor we wanted, and also pointed to our kitchen tables color, which is a dark rich brown, and he insisted that he'd lay a stain down that would be the correct color and we'd love it.

So they start, and put a coat of seal on top of it, and after work we check, and its the WRONG color. I don't mean a little off, I mean WAY off. It was horrible and way too light. Then to try and "fix" the problem, they tried to talk me into just letting them mix some stain with poly and put that over the already sealed wood. I'm no professional, but it's pretty obvious the stain needs to be in the wood, not mixed into the polyurethane.

David had them resand and start over, but unfortunately that made the job go from 4 days to 7 days. So at this point, I get professional advice so I can be more aware of the process and make sure no more shortcuts are being made. This time, the contractor laid a palette of 3 colors, still not the 6+ color palette I was promised I'd get to choose from. Thankfully, I stood my ground and he brought more stains for me to choose from because I wasn't happy with the 3 he put down. Then, based on the professional advice I had gotten, and knowing we want a dark stain, confirm he was going to water pop the floor, since that's necessary for a dark stain to be even. He told me no, because it was "raining outside" and "the floor would take forever to dry while it's raining outside". First off, my floors are INSIDE, not outside with the rain, and the heat is on and windows are closed. Second off, they are can mix denatured alcohol with the water to make it dry quickly, so this guy is just being lazy and making excuses. At this point, I cave and they don't water pop because I really just don't want to be dealing with them any more.

Now finished, because he didn't water pop with such a dark stain, you can visibly see the staining isn't even throughout the floor and the color isn't as rich as it should have been had he water popped. So, while I'm happy with my floors, they aren't exactly what we wanted... And, aside from me calling David when my concerns, and him showing up once, we feel he was pretty uninvolved with the whole process. I definitely feel a company should be transparent with the fact they are contracting someone else to do a job you are paying THEM for, when you communicate the entire time with them and put your trust in them, to have to deal with someone else who takes tons of shortcuts. The entire thing was a super stressful nightmare.

The sad thing is we were looking to have floors installed in 2 other rooms in another 6 months, but now I'm left needing to find another company to do it because I'm scared of going through...

During April 2020, Clayton Flooring Center replaced the carpeting throughout our home, refinished our hardwood flooring and added hardwood flooring where there was carpeting. My husband and I could not be happier! Before meeting with David at Clayton Flooring we had received a half a dozen other quotes from flooring companies, including those national companies that advertise on the radio and tv. We were not confident with any of them and their reviews where less then flattering. We decided that we wanted to support a local company and we did a Google search. The first thing we noticed was that Clayton Flooring Center had great reviews! We met with David and immediately felt comfortable with him. He came out to our home to look at our project firsthand. He is very knowledgeable, down to earth and easy to work with. Even better, David is very responsive and easy to communicate with. He offers a great selection of quality flooring, an ironclad Mohawk warranty (this is not the same for all companies that sell Mohawk flooring) and very reasonable pricing. Another PLUS, they offer 0% financing! His crews do an impeccable job and they pay close attention to detail. I can assure you that even if something doesn’t go exactly as anticipated, David is quick to address the issue and resolve it. That is worth it’s weight in gold! Without reservation I highly recommend Clayton Flooring Center and Karastan carpeting by Mohawk. Clayton Flooring Company will definitely be our go to company for any future flooring needs. We’ve already recommended them to friends and...

We got many quotes before going with Clayton flooring. Their service was amazing and the install is perfect. What a difference fresh carpet makes. We love it and love the experience. We will for sure recommend David and his team at Clayton flooring.

Edited: 2nd install at new house: done by contractors. I'm sure third party and they did not do nearly as good of a job as the first time we had them install flooring. Had to call them back out to fix spots and it's still not 💯. Disappointing.

Edited two years later: Manufacturer warranty was not sold to us properly. Yes, it's our fault for trusting what the sales person said. Buyer beware, read warranty in full. We were told any reason, any stain (red wine used for an example) other than urine/feces (pets) would be warrantable. We come to use said warranty, and we are told sorry it doesn't cover that (paint & putty). The whole reason we got the carpet is it was sold as being kid proof. It seems if they can't help you get the stain out, then your out of luck. Really no warranty at all. Don't fall for these sales tatics. Sad the relationship had to...