Flippin Wings — Restaurant in Clayton

Edit: It's really hard to know who was at fault with both parties pointing at each other. However, even without using door dash we have been frustrated by our interactions with your store and staff. We had an instance where he showed up to order in person and was practically ignored (in a mostly empty dining area) until he spoke up only to be met with vague answers about wait times and availability. He came back to the car empty-handed and extremely confused and when I asked what the problem was he said he honestly didn't know. Your staff needs to work on their customer service and efficiency.

My husband loves the wings here. He wants to get them ALL the time. We usually use Door Dash and have had nothing but problems with this restaurant in particular. Tonight he ordered well before they closed (like an hour or 45 mins before) Flippin wings confirmed the order. At 8:45 suddenly the order is canceled and our money returned. So we call Flippin wings to see what happened. They say, we don't know what happened it canceled itself. The food is made but the driver never came. So we call door dash. They tell us that the restaurant canceled the order or possibly they closed earlier than they stated and didn't inform door dash but, that that didn't make sense because they had already confirmed the order. I agree, why confirm an order you have no intention of making. I hate to think it was Flippin wings fault but with the issues we have had with them on numerous occasions combined with the fact that we rarely if ever have issues with any other restaurant; I have to believe that they took the order and then didn't honor their end and fulfill it. We are kind of done with them. If you don't want to fulfill food delivery service orders than don't join one. We were very upset to have waited over an hour...

When I first moved to Clayton, North Carolina, finding a solid wing spot was a challenge. I would always pass by Flippin’ Wings, but for some reason, I never went in. It wasn’t until I started visiting the barbershop next door that curiosity finally got the best of me. One day, I decided to give it a shot—and wow, I was blown away. The wings were amazing, flavorful, and cooked to perfection, and the staff was just as great.

Fast forward a couple of years—new management, new employees—and unfortunately, that’s when things started to decline. The food lost its spark, and I ended up taking a break from the place for about a year. But then, I heard they made some changes to the staff, so I waited a little longer before giving it another shot.

Recently, I finally went back, and let me tell you—it’s back to the way it was when I first fell in love with it. In fact, I’ve already been three times in the past week! The wings are back to being flavorful and perfectly cooked, the staff is super polite and friendly, and overall, the experience is just as great as I remember.

If you’ve had a bad experience in the past, I highly recommend giving them another shot. One visit shouldn’t define a place forever—especially when they’ve worked hard to make improvements.

The pictures below feature their Mango Habanero and Old Bay (dry rub) wings, along with chili cheese fries—which are absolutely amazing. The seasoning on the fries? Top-tier.

So, if you’re in Clayton and looking for some fire wings, head back to Flippin’ Wings—you...

Absolutely terrible customer service. The girl who took the order on the phone Was completely incompetent Had to explain to her for 10 minutes that I wanted plain wings with sauce on the side. It was a 30 minute wait for my food to be ready when I show up to pick up my food After driving 15 minutes just to get there all of the wings had sauce on them. They only options they gave me to resolve the issue was a refund or or they would make my wings but I would have to wait over an hour. Which that was unacceptable to me In the customer service industry they should have fixed my order ahead of other orders. And when I suggested that to them they got nasty about it So I left With no food after driving all the way out and waiting 30 minutes.

Re Owner response. I am not sure we're you are getting you information but your response is totally wrong. I 100% asked for plain wings with sauce on the side. It's the only way I order wing your employee who took the order was completely ignorant. They were confused from the beginning of the call I repeated myself several time that I wanted sauce on the side. For you to say I didn't ask for sauce on the side is absolutely a lie. I also didn't demand the replacement wings right then I just refused to wait a hour. I was also not ask to leave the establishment I told them I was leaving because I refused to wait a hour for them to replace the order that they got wrong. And for the record I would never return to your...