Magnolia Healthcare & Aesthetics — Local services in Clayton

Let me start with the fact that Dr. Tonya is great at what she does and is a good primary care doctor. I've went to Magnolia for the care of my daughter for the past few months and my experience has been pretty good. I would have preferred to give only 3.5 stars for the rating of the clinic, with the reduction being because of their insensitivity along with their $100 charge due to their no show policy. I missed my appointment due to death in the family and was immediately charged - no questions asked. I'm glad that I don't keep unnecessary funds in my checking account because they were only able to get about $50 of the $100 that they were looking for. After seeing that I was charged, I did call them, I rescheduled, and I told them that my daughter and I weren't able to make the appointment. I did not specify why (nor did they ask), but I did ask to finish dealing with the issue of not paying once I arrived in person. Once in person, I explained that my daughter and I had to leave the state to deal with the funeral, burial, and repast of a close family member and I even brought the obituary with dates and my name (what jobs require for excusal of work) to speak for why we were not available. Still... they required me to pay the remaining fee - which goes against their claim that if they're made aware of the emergency then they won't require payment of the $100. Nonetheless, I understand the purpose of the policy is to respect the time of others and the fee is to allow the clinic to cut losses where it can. In moments of great sorrow and mourning, though, calling to reschedule a doctors appointment is not on the forefront of one's mind when they have to deal with the planning and execution of events to send off their loved one to eternal life. I saw someone else post a similar review as to being charged $100 even after calling 3 hours beforehand to let the clinic know that because of death they won't be able to attend the appointment. Apparently, since it was within 24 hours of their scheduled appointment, they were still charged. I do think that the $100 charge is harsh, especially for something that NO ONE plans to happen to them. Considering that it was a first offense and the reason for not showing up is due to the death of a relative, I just wish that Magnolia would have a little more grace. Moral of the story... this is a great place to seek care, but if anything tragic ever comes up, just know that their policies are not your friend.

(Edit) Response to Magnolia: Let’s stick to the facts and refrain from dramatizations and misrepresenting the situation. I received one phone call and one voicemail on the day of the missed appointment that informed me I’d be charged $100. There were not "multiple calls and texts" beforehand as you stated. While I did receive two automated email reminders, my original review remains valid. It's unreasonable and frankly insensitive to expect someone actively mourning a family member and handling funeral arrangements to prioritize rescheduling a doctor’s appointment. Your claim that I waited “several weeks” to contact your office is false as well. I reached out to reschedule two days after the missed appointment, upon returning to the state in which I secured a make-up appointment scheduled for the day after I called. Screenshots are attached to verify this timeline. Two days is a reasonable and timely response under the circumstances. With a background in accounts receivable, I am aware that a posted charge is not final either. Balances can be reviewed, corrected, reconciled, or refunded when appropriate, especially when extenuating circumstances like bereavement are involved. A sincere apology and a willingness to do better by your patients would have gone much further than fabricating a narrative to justify a fee you claim to have "been more than happy" to waive. I’m disappointed by the response and the public attempt to discredit a...

Do not go here to get your Botox, I spent over $400 for my gabella area, just to have even more wrinkles than before. I came in a little over 2 weeks before Christmas, got my Botox and left. At my 2 week mark I got sick with pneumonia and could barely walk let alone get out of the house for a follow up appt., still not even 100% over it. Then it was Christmas and new years, which I spent time out of town for the holidays. (The whole reason I got the Botox in the first place) My glabella has developed more wrinkles now than before my appointment. I was able to call and schedule a follow up appt, wasn’t easy but I got it. I had to call the day of and reschedule my appt, bc as a healthcare professional myself, I have a busy schedule and sometimes things come up for patients and the right thing to do is accommodate your patients, so I was not able to leave work as expected to get to my follow up appt. I realize this about 30 minutes before my appt and stepped out of the room with my patient to call their office and let them know what was going on and get my appt rescheduled. I was told because I could not make my appt that I had to pay them another $100 for cancelling the appt. The receptionist said , she was 100% sure the girl who scheduled this appointment told me this on the phone when the appt was made, which in fact was not told to me. Guess they mind read here too…wild. So they refused to see me for a FOLLOW UP appt with a practitioner whose work does not look good at all. Personally, I would want to fix the cosmetic issue on my patient as I would not want my patients telling others that was my work, maybe it’s just me though. Like I said, never cancelled my appointment, just needed to reschedule because I actually put my patients first. The receptionist said the policy was for all cancelled appts within 24 hours have to pay $100 cancelation fee, AGAIN never cancelled just needed to reschedule. This is not ok, I am a grown professional adult that understands how policies and procedures work but charging your patients $100 to cancel an appointment should speak volumes of the type of “professionals” running this office. Taking advantage of those that are sick or in need of a service and then not wanting to correct your work unless you get more money, is actually insane, you do realize I am a walking billboard for this office right? I’m having trouble understanding your concept here…I spent over $400 expecting the same results I’ve always had, the results are not what I wanted or paid for, so instead of doing the right thing (honestly the right thing for both parties here) you think the right thing to do is to charge your patient another $100 for something that’s not even right in the first place? Huh. I’ve been getting Botox for years and never once have I had this issue of it basically not working. DONT DO IT, here, at least, waste of money…unless you want spend $400 and 1 month (keep in mind it takes 2 weeks to settle) so essentially 2 weeks later you look like this...

I had an extremely disappointing experience with this provider. Over multiple visits, I encountered prescription errors that resulted in unnecessary emergency appointments and additional costs. Despite repeatedly requesting the correct dosage, I was given the wrong prescription multiple times, forcing me to pay out of pocket for visits that should have been unnecessary.

Beyond the prescription issues, the level of unprofessionalism was astounding. When I raised valid concerns about my treatment and the impact of FDA rulings, I was met with dismissiveness, accusations, and outright gaslighting. Instead of addressing my concerns professionally, I was insulted and treated with complete disregard.

I keep detailed notes and records of my medical interactions, and this was, by far, one of the worst experiences I have had with a healthcare provider. If you are looking for competent, respectful, and professional care, I strongly recommend...