Metro by T-Mobile — Local services in Cleburne

After having issues with my SIM card, I spoke with Metro customer service support whom advised me to go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they...

I recently bought two new phones and a tablet for my business at this location. Got the hard sell here and I am quite dissatisfied with the service all around. The tablet is supposed to be free after 90 days of service. Metro sent me a link to redeem for a virtual Mastercard. The link does not work. I wasted an hour trying to resolve my issue on their website. Then wasted another hour+ calling their customer service line without any satisfactory results. I walked the mile to this storefront location to see if they could fix my issue. One employee was asleep in a chair,, and the other offered assistance. After explaining my issue, I was assured that the phone number she provided would take me to the correct call center. Walked back in the vicious Texas heat to find the 1-800 number she gave me led back to the same customer service portal I had tried earlier. Spent the day trying to get the $80 virtual Mastercard they owe me as part of their add a line promotion...without results. I am shopping for a new cellular provider because I don't have ...

This store lies to you and the overcharges you. Back story: My bill was due so I went to this store because it's close to home and decided to upgrade to one of their premium handsets and when going over what it would cost me out the door with my next months service included I was charged $335 total. It seemed high but I was about to have to pay my bill (50.00) so since my next service payment was included than really only $285 so I went ahead and did it. The next morning around 8 am I have no service!!! So I go back to the store and one of the two guys was there from the night before, the manager, and I explain the issue and he says no no service was included! He sat right there and helped the guy that was helping me from the night before!! So I was like listen that's not what you guys told me yesterday so l want to return the unused phone and give me my money back. He says he won't do refunds period!! Total non-sense, rude, unprofessional! Take it from me there is a metro store not more than a mile from this one that doesn't try and...