Jack in the Box — Restaurant in Cleburne

Only 2 cars ahead of me. I placed 2 orders at the drive thru. I specifically asked for sauces for my orders. Lady reads my orders back, ok, all sounded good. I get to the window, pay for them. Waited, she sends me to wait in the front for my order to be brought out. Again, I reminded her to please make sure my sauces are in the bag. Ok, 17 minutes later, guy walks out w/nacho combo box, and a cheeseburger. Again, I ask about sauces and the two extra tacos I ordered. I guess the person taking the order, that read it back to me, didn't actually put the 2 tacos on the order. So, I paid for them, and he brought out the tacos. I realized that they hadn't brought the sandwich for the 2nd order, so I had to send the poor guy back in for that. After waiting all that time, I go to pull out of the lot, realized they hadn't given me the drink for the combo either. By that time, there was 5 more cars in line. I was not waiting in the drive thru again, for a soda. (Lobby was closed) Mind you, I did not have two huge orders. (Nacho combo box, 2 extra tacos n a plain cheeseburger) 2nd order was a sourdough burger) that's it. And they still managed to mess it up, forget stuff. The cheeseburger was COLD. I'm guessing since it was simple, it was made first and just sat there the entire time we waited. I called back n spoke to the manager. She asked if I wanted to come back and get my drink. Um no ma'am, I just explained that I had already waited for 17 minutes for what I did get and the lobby was closed and the drive thru was packed. All she could tell me was that she didn't know what she could do, that there was no way she could compensate me and that they're understaffed and made excuses that it was all miscommunication among her staff. Really?? Most restaurants would at least say, let me get your name and order number. Next time you come in, we'll replace your drink and maybe throw in a couple tacos or a fry for the inconvenience of our screw up and severely long wait time. Literally no customer service skills at all. Oh and an apology would've been nice too. Other than, "I don't know what you want me to do ma'am." With management like that, no wonder you're short staffed. I felt bad for the young man that had to keep bringing my orders out piece by piece, because obviously no one was...

The food was ok. The front counter person was ok. But the tables, ALL OF THE TABLES, in this place were ABSOLUTELY DISGUSTING!! Hand and food smears all over them! There is no way these tables have been wiped off in between customers OR AT ALL!! This is how germs spread people!! I actually took the proper approach before posting this. When I got my food I talked directly to the manager that had come up to the front with a box and was stocking the counter and drive thru. I told her that all the tables were dirty and in need of being wiped down. She seemed bothered by it but told me that she could get it taken care of. I sat down with my food (having to place napkins underneath all my food and using the tray). I sat there for 30 minutes and the whole time, she just continued to stock the counter and drive thru. I know making sure your stuff is stocked is important but when a customer comes directly to u and has a concern YOU ADDRESS IT IMMEDIATELY OR YOU END UP GETTING THESE REVIEWS!!!!! Just get drive thru when going here, its very well stocked and u dont take home the potential ecoli, co-flu-vid, gono-syphilitis!! Way to go on your cleanliness and customer service skills...

Went here for a late night dinner when I pulled to the intercom got met with a rude voice that kept yelling I can’t hear you so I turned off my vehicle and trying to talk and got told to pull up to the window when I arrived at the window got met with more attitude who kept rushing me to order while I’m the only person in line when I said the first part of my order she said is that all I said no she said your total is I said no ma’am I’m not finished she said “oh my gosh” and said well what else do you want then so I ordered the rest of my meal after asking and being told she is the manager with more attitude when she brought the order out my burger was incorrect so i tried to get her attention she ignored me asked for her name said she’s not going to give it to me so I pulled back around to get my order fixed she told me I was wrong about what I ordered then fixed it came back to the window and told me next time don’t be on the phone when I was literally looking at the menu to order because I...