Gray Collective Boutique — Local services in Clermont

Disappointed is a gross understatement in the way that this shop made me feel. The first appointment was excellent and I felt so great that I ordered a dress and paid in full. There have been no positives since then. My dress was ordered in the wrong size after it was the owner’s idea to change sizes as I’ve lost significant weight since ordering. The owner’s attention was brought to the matter and she refuses to take any responsibility for said mistake or comp any of the additional alterations charges she incurred me due to this mistake. I was made to feel like it was my fault that this mistake occurred even though I followed their instructions to the tee. I made an additional trip before ordering to verify the size to order. I agreed with the employee on the sizing, and was never offered any additional paperwork to sign stating a specific size. She assured me the order would be placed with the size discussed. Now, because her employee failed to have me sign the appropriate paperwork, I get to pay for their mistake. I don’t feel that they truly know anything about making a bride feel special, or about customer service for the small business. Even an apology for the confusion would have gone a long way with me, but they’d rather play the blame game. Brides beware—the free mimosas don’t make up for costly mistakes when it comes to the most important day...

I previously had purchased a dress a year ago from a different company. I Had my second dress fitting and it looked absolutely terrible after I had gained some weight. I only have two months until my wedding. We called Gray Collective from the parking lot of my dress fitting and explained to her what happened. She was SO sweet and helpful, she moved some things around and got me in that day! My experience at Gray Collective was a amazing! It was so different than the other dress shops I have been to. It was a memorable experience for me and my mother. The boutique was so cute and charming, it was very clean and the amount of different dresses and clothing there was great. I picked some dresses and the owner picked some out for me to try on too. The selection of dresses was fantastic and very diverse. I found my absolute dream dress! For what should have been a stressful day it was the most relaxing and fun shopping experience I ever had! Thanks to the amazing owner for helping me find my dream dress. I would 12/10 recommend the Gray Collective Bridal Boutique to any...

I would give 100+ stars if I was able! Gray Collective is one of the cutest genuine boutiques around. I cannot thank Cassidy enough for going above and beyond (& I MEAN ABOVE AND BEYOND) helping me find my absolute DREAM wedding dress!

I went into my appointment not knowing which style, design, or even the color of a dress I was interested in. Cassidy is so knowledgeable and passionate about what she does!

Instead of trying on the entire boutique, Cassidy assisted me in finding 4 dresses and one of those was the one! She took my style, personality, and my wedding venue into consideration and made my dreams come true!

I absolutely cannot wait to have my future husband see me in this dress for the first time.

Along with finding my dream dress, Cassidy and Kaley exceeded my expectations by assisting me to find the most beautiful bridesmaids dresses too! My bride squad is going to be stunning in Gray...