Music Store inc — Local services in Clermont

My husband and I bought a new Pioneer Opus Quad DJ Controller and wanted to learn how to play music on it. We called ‘Music Store Inc.’ and spoke to Rick and asked him if he offered DJ lessons and he said yes! We explained to him the exact controller that we had and he called the DJ who would be giving the lessons on a 3-way call, to verify if he understood the controller and he said yes he did. With that assurance we felt ready to move forward with the lessons. Rick said that we had to come into the store to make the payment so we did. When we got to the store we had further conversations about the lessons and was again assured that the DJ knew about and understood our equipment that we wanted to learn to use. We agreed to do two 2 hour sessions to start out. Rick told us to bring the said equipment when we come in for the lessons and we did. When we got to the store the DJ was outside in his car waiting ( he was even early). Rick was not present and was not present for most of the time that we were there for the lessons. Having the equipment in our hands, the DJ looked at it and said “I’ll be honest with you, I never used this controller before but when you play one, you play all.” I was shocked as on the phone call he stated that he was familiar with the controller and knew how to DJ on it. Since the whole reason of us getting lessons was to learn to play on the Opus Quad I thought it made no sense. Anyways, we went inside the store and got a room to begin the lessons. For the entire time, we were learning the equipment together, most of the time my husband and I was doing the research on our phones of how to use the Opus Quad. We spent the entire two hours basically teaching the DJ what we had learned from the research we did on our phones. At the end, he said we didn’t get to do any actual dj-ing and on the next session we would. He did give us a thumb drive with just a few songs on it to practice with. My husband and I felt as though we did not get the value of our money during that session and we didn’t feel that it was worth it to continue with this DJ. We just lost confidence due to his lack of knowledge about the equipment. We called Rick a few days before the next session and expressed our concern to him that we did not want to continue the lessons. Right away he became short with us on the phone and would not cooperate in returning our money. He accused us of trying to argue with him while he was the one arguing and saying there would be no refund. He told me “go back where you came from” and hung up the phone on me. He then texted my phone threatening to sue me if I made a bad review about his company. Well here’s the review- it’s simply the truth! Rick- you need to learn how to run a business and most importantly how to talk to people. You definitely should not be telling people to go back where they came from. Where did you come from? I would not recommend this place at least not for DJ services. I don’t think Rick knew anything about this guy’s credentials before being an agent for him. *Response: The only question we had when we called Rick’s store initially was if you had a DJ that understood the Opus Quad Controller. That is why you called Gervis on 3-way. When you asked Gervis about the Opus Quad, his response was “yes” that he had worked with it before. Gervis did not spend over 2.5 hours with us. We got there at 10 AM and at 11:40AM he started to end the session and gave us a USB, we believe because he felt bad that he wasn’t able to teach us how to DJ since he didn’t understand the equipment. Gervis did not admit to not knowing anything about the Opus Quad until the morning of the session which you were not even present for. Our session was from 10AM to 12PM! We did not stay a minute over 12PM! You assured us that Gervis would teach us how to set up the Opus Quad and learn how to use it! If Gervis wasn’t familiar with using the Opus Quad, how could he give lessons to DJ on it?? Wouldn’t the lessons be on his equipment then? I have never lived in NY and we never had a...

I brought in my guitar (Ibanez TOD10N) for a re-string service on 06/09/25, and on the next day, I received a call (possibly from the owner) informing me that the Low E string tuning key had broken. I went in to check for myself, and sure enough, it was broken. Now, I’m not making any accusations, but it’s strange that a nearly brand-new, $700 guitar that I’ve taken extremely good care of would suddenly break during a routine service. Accidents do happen, but the timing and circumstances felt off. I was told I’d need to pay an additional $40–$50 to fix the tuning key, on top of the $25 I already paid for the re-string. Personally, I found that unfair considering the damage occurred while the guitar was in their hands. The luthier did offer some advice on how to fix it myself, but I left with a broken guitar that may or may not function the same. Had they offered to fix the tuner at no cost, I might’ve reconsidered and felt comfortable leaving the guitar there. But after the way it was handled, I no longer felt confident in their care, nor was I willing to spend another dime due to this experience and my general skepticism from having dealt with past scams. That’s why I’m giving a 2-star review. The situation might have been an honest mistake, but it left me with doubts I couldn’t ignore. I don't usually leave negative reviews and I am willing to take it down if we can come to a compromise because who knows, maybe it was just a mistake, and a misunderstanding, and I also dont wish to negatively impact their business, however, we're talking about...

I dropped off my instruments for a tuneup. I was quoted $280 and I said of course! Never had a problem until I went to pick them up! Two individuals whom I’ve never seen before were at the counter. My instruments were sitting aside ready for pickup. I told the man who asked how much I was charged $280. He goes to the back, gets someone else and she never addresses me but questions him in obvious skepticism $280 for all of this? She proceeds to go in the back, as if she’s out of range of my hearing, to call the owner and verify if I was telling the truth. Why would I lie? $280 is not a little bit. Then she proceeds to say we just wanted to make sure because we weren’t told. I should have been able to come in with my tickets, ID, and money and pick up my instruments! Not have to wait because of whatever PREJUDICE these people feel! That exchange alone is why I’ll NEVER return here! I’ll pay whatever for my instruments.

Edit--Response: Rick B.,

You are correct--you were NOT there. I am aware that you are the owner and as the owner you FAILED to communicate with your employees. Either way, there were failures through no fault of my own. I shared MY experience, which you were not present for and you have ADMITTED was your fault. SHAME ON YOU! This ought to be a learning lesson in communication so that these FAILURES do not happen again in the...