Verizon — Local services in Cody

Update: 6/21/2024- Pat reached out to me and talked to me about my experience. He was very helpful and offered to refund those two fees as a goodwill for me having that type of experience. I am updating my review to a 4 star because it shows the company does really care about the customers experience and this was likely not the standard that store usually operates. I recently visited this store and my experience was far from satisfactory. Upon purchasing my new phone, I was charged an additional $29.99 setup fee that was never mentioned upfront. This felt like a sneaky way to squeeze extra money out of customers. I was told that is how the employees are paid because they are spending time helping me. I transferred my own data they just sold me the phone.

The screen protector I bought for $39 was supposed to offer protection, but it turned out to be a total waste of money. Within just 24 hours of normal use, the protector shattered in my pocket because my keys were also there. This is utterly unacceptable for a product supposedly designed to withstand daily wear and tear. I was offered to pay an additional 10 dollars for a new one. I can understand that if I had the protector more even a week, but 24 hours is laughable.

Overall, this experience will just prevent me from going back and hopefully will serve as a warning to others to be aware if you’re upgrading through them you’re going to pay the $35 dollar upgrade fee by Verizon plus $29.99 to pay for thee employee’s time...

This morning I brought my iPhone in that was having some problems that took a good amount of trouble shooting. I was so frustrated and worried I was somehow going to have to spend money one way or another to solve it. Michaela, Jill & Mike were AWESOME! They genuinely wanted to help resolve the issue and spent a good few hours advocating for me with Verizon support. Ultimately the problem was entirely resolved and not a penny was spent. My iPhone 13 now is in perfect working order and I am so relieved and grateful to not have to deal with the inconvenience any longer. Thank you guys for all your help and thinking outside the box to make sure I wouldn’t have anymore problems. If you’re going to go to a Verizon retailer in...

Danielle Hertz helped me select a new phone (which was long overdue) and she answered all my questions with a compassion and professionalism that I have not encountered in some time. Danielle is truly customer focused and attentive to my needs while at the same time made the buying experience comfortable. By the time I was done I felt completely confident that I had made the right decision. Danielle's demeanor and professionalism should be held up as standard of the right way to treat and help customers. She should be commended for her attention to detail and the way she makes customers feel at home in your establishment. I could not give Danielle higher Mark's! She is truly an asset to your...