GameStop — Local services in College Place

I will never shop at GameStop ever.again.

I bought the new fc24 soccer game last Friday for my 9 year old son and after doing everything we needed to do to play online - it would not connect. We took the game back in to GameStop the next day and was told that they don’t do returns on sports games, and I could only get a $25 in store credit after paying $65 the day before. Mind you- they didn’t tell me this policy when I bought the game. I opted to keep the game and continue trying to connect it. After more research from other people on EA sports, they too have had issues being unable to connect their Nintendo Switch to this game.

I called the store today to see if they would be willing to allow us to exchange this game for something else comparable to the price we just paid for this one and was told now I would only be able to get $15 in store credit and they can’t do anything else for me. The “manager” advised that I come back in later to talk to someone else (passing the issue to the next person) and suggested I call corporate which I did and they don’t even handle returns over the phone.

Incredibly disappointed in such terrible...

Horrible customer service ordered a package on the 15th of April with 2 day shipping still haven’t gotten it on the 7th of may every time i call customer service they have an attitude and don’t fix the problem they put my address in wrong 3 times and when i called to get them to fix it they lie and said they did fix it and never did till i called fed-ex again and finally they did there job after fed ex talked to them if i could give zero i would just based on the fact they lied to me 3 times just to not do there job real score 0/5 stars also they staff in the Phyical store is not better in the slightest they are incompetent at there job and have no manners or respect for customers except one guy I don’t know his name but he’s really...

The service is terrible, they will take 20 calls before helping the people standing right there in line. You know what grinds my gears? Letting me pre-order an M rated game with no ID, but not letting me pick up my game without said ID. Not to mention the only reason I was buying from here was because they had the added benefit of picking up the night before a big launch so you could DL at night and then you could play that game on launch day, now with covid scaring your elderly thats gone. There is zero reason to pre-order anything here. But hey if you enjoy being treated like scum with no added benefit of a reach around, buy here....