Dunham's Sports — Local services in College Township

Went to this store because my local Dunham's didn't have the gun I wanted in stock. So I drove 40 minutes to this store because the Web site said it was in stock here. Went inside and my wife needed to use the restroom. No employees ever looked up from their tasks. Some wore headphones on the job. Finally got someone's attention and found the restroom. I am now at the gun counter and nobody is around. My wife traveled around to get someone, and finally had to go all the way to the "front" register to get someone paged. After 20 minutes of me standing there, someone finally came. He acted as though we were bothering him. He immediately told me the gun I was looking for was not in stock. I showed him the gun in the case. After 10 minutes of going back and forth, he finally went to the back room to look. Sure enough it was there! Suddenly his attitude changes, and starts to become quite helpful. I'm told to go to the "front" of the store to pay for my background check and bring the slip back. Is the front of the store at the outside entrance or the mall entrance? Obviously I went to the wrong one first. Now I'm standing at this register waiting for the cashier to get off of her phone. After several minutes of watching her text and switch to different apps, again never looking up, I finally knock to get her attention. She says, "I'm here!" Really? No kidding. Anyway, the rest of the transaction went smooth with the gun counter guy helping me get ammo and a cleaning kit. Then he checked me out up "front" and we were on out way. At least the price of the gun was worth the aggravation we...

I advise that anyone offered an interview by this establishment should reject it as it will be a waste of your time.

I was called by one person but when I got there a different individual was performing the interview. The interviewer had no idea why I had been brought in or even what role I was interviewing for.

They offered me a lower role upon arriving.

This is known in the interview industry as a bait and switch tactic. There is this thing called cognitive dissonance, it’s when your brain tries to justify the time you already spent on a task to justify that the task was not a waste of your time.

These Interviewers RELY on you not knowing this, hoping they can convince you to take a lesser role for lesser pay (promising they can promote you later)

This tactic is emotionally...

It’s 8:18 PM and the store clearly closes at 9 PM. That’s 40 minutes before closing, yet the staff had already locked the entrance to the mall lobby and kept telling me “the mall is closed” — which is a lie. I literally walked into the next mall entrance and it was fully open.

As a result, I had to walk outside in the dark, carrying shopping bags, just to get to my car on the other side of the building. That’s completely unacceptable.

Why is the Dunham’s Sports staff so ignorant and unhelpful? Is basic courtesy and customer service no longer required? If you don’t want customers in your store past 8 PM, maybe change your hours instead of misleading people and forcing them to take...