Quaker Steak & Lube — Restaurant in College Township

They ruined my 50th birthday. My friend called ahead for a party of ten. Once there, the hostess went to check on a table for us. That is when a rude man came from the side and tells us they are too understaffed. It will be a very, very long wait? The hostess came right back. She tells us very nicely the wait would be longer than usual. She offered to come get us when the table was ready and took our name. We decided to wait at the bar. The bartender was also super. Over an hour went by, so my friend went to check on the wait. She finds we had been taken off the list. As my friend is apologizing and asking me if I want to wait longer, that man came over to us. He interrupted me, then started to argue, yell, and blame my friend for the problem. I took a good look at his name tag, and it turns out he is the Assistant Manager. Once he left, our bartender kept apologizing for him. She offered to take orders and serve all 10 of us at the bar, if we wanted. She even gave me a birthday shot on the house. We declined, paid for our drinks, tipped her well, and left hungry. After a few days, Quaker Steak Coorporate connected me with the equivalent of a regional manager. I told him what happened, it was to be a milestone, but I wasn't looking for any kind of compensation. I just wanted to tell someone why none of us will be going back anytime soon. I got the strangest response. The Regional asked me if I had a personal vandetta against the Asst. Manager who I/we had never met before. The Regional has all of my contact info. He promised to look into it and follow up with me. It has been over 6 months, and I am still waiting to hear back. If this how bad they treat customers, I don't want to know how bad it is in the kitchen? I can only hope the 5 star bartender and 5 star hostess have found better people...

We have visited several QSL locations throughout the years. SC is our closest location, and we have always enjoyed visiting. Almost always, we have good service and good food.

Service staff has always been attentive and friendly, and seeing the manager out and about on the floor is always good. It's been the same man for as long as I can remember. He seems to care about staff and the customers.

The food has almost always been good, and any time we have had a complaint, it was minor and always fixed. Maybe a wrong sauce, forgotten item, etc. But it's always been taken care of.

I think my one and only complaint is atmosphere, but mostly cleaning. The carpet is in dire need of replacement. Not even cleaning would help, at this point. The chairs...I hate the chairs. The booths seem okay but sometimes uncomfortable due to springs being broken, and often times, when sitting in a booth, you can see food splatters all over the wall or pictures. Having been here many times, it's obviously not cleaned, as it's the same food splatters that we've seen in the past. It just seems....dingy.

We will still visit, and hopefully, they will one day get a much needed...

Came in around 7:30, didn't leave until nearly 9. We waited over half hour for food (which when we got it wasn't even hot). Then we had a horrible waitress named Morgan. Was not the most pleasant or smiling first off, then we had to leave our seats multiple times to ask for refills, boxes, our check etc that is NOT good customer service. We had to take ketchup from an empty table also as ours was empty and our waitress was nowhere to found. Then my son told me our waitress was just sitting up front talking to another employee. We then asked for a go cup and bag which never came until we asked another waitress passed and we asked her, who was very nice (didn't catch her name). Then we asked for a manager, I told him what happened and he offered a discount, however I paid already, yet he didn't offer anything else like a free meal next time or anything. Just said he would talk to her. For $73 I was not to happy at all!!!!! A customer should not have to leave their seat at all and good should be served hot. Would definitely appreciate a solution to this since it was not handled appropriately at all. It was very frustrating for...