Verizon — Local services in Collierville

Here is what happened, Mar 7 I went to Victra Verizon store (S Houston leaves Collierville TN), I moved from t mobile to Verizon. The store manager and one of the associate told me about the 1 on 1 device offer, I ask specifically at least 3 times can I get 1 Samsung and 1 apple and still be able to get offer. They both said yes and processed the order, later every month I am saw I am paying for both the devices and I reached out to verizon support and learned that the both devices has to same manufacturer to be eligible for the offer. Also said that there's a Bring your own device offer of 300$ which we never received.

This store manager and its employee are lying, misleading in fact cheating new customer, upon confrontation to store manager he said you got pay off both the devices he just said we can’t do anything. Now verizon can’t do anything, store cannot do anything but I lost the offer so I had to pay $1000 device. I am trying to save every penny this hurt my saving, so I left with only 1 choice is to leave verizon as I felt cheated so I left verizon. I have suggested all of my friends and connection not to trust victra specially that store. I am reaching out to you, I have not used the other device you can do battery cycle check can I return that device and get...

Potentially dishonest with their marketing practices. I visit on Black Friday of 2018 for a deal on a phone. They notified me when I arrived that I would also receive a free promotional tablet. Of course, I was happy to hear this news. My girlfriend and I were very deliberate to ask about the pricing structure of the new plan. Since purchasing the phone, I've been billed $10 per month for a tablet line access. Neither my girlfriend nor I can remember being told I would be charged $10 per month for this free promotional tablet. Over the course of a two year contract this will cost $240, significantly above the price of simply buying a tablet. I've since put in about 5 hours (800# and store) of my personal time trying to give them the tablet back so it will be taken off my plan. The last time I visited the store I was told it was told I would need to continue paying this fee. The associate said he would speak to his regional representative to confirm and then call me back. I never received a call back. I hate the fact I am over paying for a tablet that I would not have purchased if not presented as free. I'm tired of spending my time on such an issue, so I might as well help some other customer be aware of...

I entered the Victra store on Houston Levee Rd. Collierville, TN to research iPhones as I wanted to upgrade. I looked at an iPhone 11 and told the salesperson I thought it was the phone i might buy but wanted to do some more looking. She said she could order one and when it came in if I didn't want it I would not have to pay for it. I told her NO! Do not order it. After I returned home I received an email from Verizon saying my new phone would be here in two days. The sales person had ordered the phone on my account without my permission. I checked my Verizon account and the phone had already been charged. I called Verizon but was told they could not cancel the order because Victra is an independent retailer. I returned to the store but was told not to worry I wouldn't have to pay for it when all the while I had Verizon on the phone telling me I did. She then called Verizon and was told she could not cancel the order. I do not want the phone, but Verizon says I have to pay for it. The salesperson used my account to order a $749.00 phone without my permission. I still have no resolution for this matter. DO NOT GO...