Dizzy Dugout — Local services in Collinsville

OK EVERYONE IS GOING TO HAVE TO LISTEN TO ME RANT FOR A MIN.....MIKE AND STEVE HAVE BEEN RUNNING THAT STORE FOR WELL OVER 25 YEARS (GIVE OR TAKE) IVE KNOW BOTH OF THEM AND THEIR LITTLE SISTER MY ENTIRE LIFE....I USED TO GO IN THERE AS A YOUNG KID(11/12ISH) AND PARTICIPATE IN THE LEAGUE NIGHT WHEN POKÉMON FIRST CAME OUT....THEY ARE ABSOLUTELY WONDERFUL PEOPLE AND WILL GLADLY HELP WITH WHATEVER YOU NEED....NO QUESTIONS ASKED......IVE BEEN READING A LOT OF THESE TERRIBLE REVIEWS AND EVERYONE THAT LEFT ON HERE FOR THE ENTIRE WORLD TO SEE....IN MY OPINION....YOURE THE PROBLEM....THAT IS A SMALL STORE AND THEY DO THE BEST THEY CAN AND TO COME IN WHEN IT LOOKS A LITTLE CLUTTERED...YOU ALL PROBABLY NEVER STOPPED TO THINK...THEY MIGHT BE TRYING TO REORGANIZE SO ITS EASIER FOR YOU TO MOVE AROUND IN THERE....OR MAYBE THEY GOT THEIR WEEKLY DELIVERY AND HAVEN'T HAD TIME TO PUT IT UP YET CUZ THEY'RE ONLY A COUPLE OF GUYS STRECHING THEMSELVES REALLY THIN BY HELPING EVERYONE THAT WALKS THROUGH THAT DOOR....DIZZY DUGOUT IS AN ABSOLUTE ICONIC SPOT IN COLLINSVILLE AND I PERSONALLY AM SO HAPPY THEY ARE STILL IN BUSINESS AFTER ALL THESE YEARS...IF I EVER HEAR SOMEONE TALKING OR GET ASKED WHERE THERE IS A CARD SHOP IN TOWN...I ALWAYS TELL THEM TO GO HERE BECAUSE THEY ARE THE BEST AT WHAT THEY DO....THEY ARE WILLING TO INFORM TEACH AND MAKE DEALS SO YOULL COME BACK AND SHOP THERE AGAIN.....MY OPION HAS ALWAYS BEEN THAT WAY AND ALWAYS WILL BE AND I WILL CONTINUE TO TELL EVERYONE I ENCOUNTER THE SAME THING.....MIKE...STEVE...AND OTHER EMPLOYEES WILL ALWAYS GET A SOLID 5 STAR REVIEWS FROM ME....I HOPE YOU GUYS STAY OPEN FOR DECADES TO COME....AND LASTLY I WOULD LOVE TO SAY THANK YOU FOR HOSTING AND LETTING ALL OF US NOW OTHER PEOPLE A PLACE TO HANG OUT AT... PLAY POKÉMON BATTLES AND HAVE SO MUCH FUN THAT I WILL NEVER FORGET.....I ACTUALLY STILL HAVE A LOT OF MY CARDS AND PROMO CARDS AS PRIZES FROM THEM (FROM 1999-2000) WHEN YOU FILLED UP THE OLD LITTLE BOOKLET WITH THEIR STAMPS....SO WITH ALL THAT BEING SAID A ABSOLUTELY HUGE THANK YOU TO BOTH OF YOU MIKE AND STEVE....YOU'RE AWESOME GUYS AND KEEP UP THE HARD WORK...

Came to this shop today for the first time because I’ve been looking for a good place to buy cards.

I have to say, I was very disappointed.

Not only was this the most disorganized store I’ve seen in my life, the lackluster customer service made it even worse.

As I was TRYING to make my way down the extremely cluttered single isle, trying to find the section I was looking for, a small child maybe 2-3 years old was running towards me with a pair of scissors in her hand. Very confused on if this was a customers child or the child of the employees, another child came out and grabbed the scissors out of the younger kids hands and proceeded to run down the isle.

Once I finally made it to the section I was looking for I was happy to see the product selection, until I seen the super unreasonable price tag. I get it, Pokémon has been popular for the last 3 months, but the hype died back down about a month ago, there’s absolutely NO reason the be charging $15-$30 even $50 over market price. Especially when you can buy some of the items for big box stores still. Not only was the product WAY over priced, it was also damaged. So many items were unmarked, and I didn’t even attempt the try and get the attention of the only worker that was in the store, not that I could have anyways.

I felt like one little bump or trying to get a box of the shelf would have caused an avalanche of product to fall on me, so I just wanted to get out of the store as fast as possible.

Also noticed they were taking pre orders on a new product of releasing in a few months, so I decided to look up the prices, and not surprised at all, already charging 2x the amount it’s supposed to be sold at. Honestly, very disappointing people like this own a business. Wouldn’t be shocked at all if it gets shut down soon.

I think who ever owns this store really needs to check in and make some HUGE changes and price their product more accurately, and maybe they wouldn’t have product stacked literally to the roof. If I could give this store a worse rating I would. Definitely will not be...

I have a bit of a sad story... I'm getting back into magic to gathering and my wife is supporting me rather well in this endeavor. She found the Dizzy Digout which is a local game store in my town and got the Groupon for it. I was extremely excited to go and seeing the pictures on mine definitely does not do this place justice! What is stacked from floor to ceiling with everything you could possibly think a card shop could/ would have. My daughter and I went together to share the experience. She is almost 4 and we enjoy going new places together. The owner is extremely nice and extremely knowledgeable- being that I'm back into magic he suggested just what I needed and helped me out quickly. Unfortunately my daughter got sick right in front of the cash register. She puked on herself on me and on the floor. I felt absolutely terrible about it. The owner thought nothing of it brought me down a personal towel of his and a couple of rags so I could clean off my daughter. When I finally got her cleaned up we came back into the main lobby and I waited around so I could clean up the mess for him. When he got back from his apartment during a few cleaning supplies he reassured me that it was OK and accidents happen he told my daughter was not a big deal- I mean you couldn't get any nicer about it. He told me not to worry about it to go home and get her in bed and rested. I don't know how much nicer this guy could've been! I will always return there for my business and I suggest that you go there and experience do you have a spear in the pleasantries this shop affords...