Arrowhead Regional Medical Center — Local services in Colton

I just left there at 1 a.m. checked in a little after 10 p.m. and had been on the phone for hour or two before then and yesterday I got hung up on because I needed a tetanus shot and when I got my answers and got the confidence to go in today I was treated where's that just the number I was told that I had no reason to be upset because I came to ER and people that come to ER are people that are dying. I didn't know it said emergency only for people that are dying and know that they're going to die for sure come here. Also as I was talking and leaving my opinion with one young gentleman, a woman heard about in her thirties, and she came up To me, holding her phone and told me that I should see my primary doctor and I told her look your concern is if I'm high or on drugs or if I smoke and for two hours I've been falling asleep in the lobby and I just woke up and nobody else is waiting in the lobby I'm the only one so now what is the issue because I'm going to need medication and another hospital visit my fall asleep driving on the way home and I try to make arrangements. This woman has no empathy for a person she just treats you like your number and if you're not supposed to die today don't come to ER and bother her and I let them know that this is BS because I've been sitting back here and even when I was getting checked out my vitals I seen people and I counted three people on social media. The young gentleman said okay now I can leave and I said yes I was on my way to leaving as I was leaving you this comment and opinion of mine until we were abruptly interrupted by this rude person in which you are looking at mean that I'm rude because you can't stand the truth stuck, she's on her phone and she can't take her eyes off it while arguing to me, when I was only leaving feedbackand a notice at the check-in that I will be calling in to make a complaint. This is nonsense you guys should focus on helping people and Care instead of social media. Social media got more attention than patients. it's annoying because even before visiting the hospital all these years I see people working in the hospital that are taking picturesatwork breaking the HIPAA act and give an illusion that they're working. She couldn't take her eyes off her phone as she was arguing her point with me that basically I didn't belong there for a tetanus shot and I told her if I have to get in with my doctor, they can't see me, at the same hospital we're standing at, until nine months later or a year later. she goes yeah go ahead and make an appointment for a tetanus shot. I will be worse if I do have tetanus by then maybe I don't know but that's not why I'm trying to get a shot is for nine months later? I told her if this is an insurance game or just policy then I should have been told that in the beginning rather than lied to. And I feel like I'm a suspect in something when all I did was come here for help. Now I feel stupid when I told you that I felt stupid in the beginning and people kept reassuring me no no no it's okay this is pretty deep but now I feel like I'm a suspect. They want to know how I got the cat in there asking me three different times. I had to leave there with no tetanus shot and I was grumpy and upset because of the neglect and they just left me sleeping in the lobby it dismissed me as a nobody. That's unacceptable. This should not be called the hospital this should be called a school. I thought I was going to a hospital. Remind me to change my insurance because of this piece of s* place my finger is throbbing and they didn't f** care for me or care to tell me what was going to happen next but just let me sit there like an idiot. It's been a long day but this place deserves this. I wish the supervisor would get back to me but they probably don't even care. It was young Hispanic male and the woman look Caucasian in her 30s and they were both in the white tent outside and they were the rudest of them all. The ones that treating me like suspect we're the ones in the cubicle inside the ER and she said...

I am 15 weeks pregnant, going on 16 weeks. I was hesitant to post this review because I tend to let karma do its thing, but the way I was treated and “cared for” during my visits at this hospital falls under the mediocre and borderline negligent categories.

I had my gender ultrasound cancelled on me, the same day. I received a call 20min before my visit saying I had missed my apt and asked if I wanted to reschedule. I told them that’s impossible, that’s I was literally pulling into the valet line and I had been confirming these apts FOR WEEKS for a 10am apt. The lady on the phone said, and I quote, “Um no..wait..oh, ok, I’m sorry, our mistake.” And hung up the phone on me. After a long and overdrawn “doctor” apt, the doctor said I could go to the front to see what room to go to for my ultrasound, I was so excited to finally see my baby and see what I’m having, only to be met with one of the most rude, inconsiderate nurses I’ve ever encountered on staff, who impolitely informed me that I had no ultrasound scheduled for that day and that she, herself, couldn’t help me, that I needed to talk to my insurance. Long story short, it was “a last name discrepancy; my ID last name didn’t match my medical records, so they couldn’t charge my insurance for this ultrasound, so they cancelled it.” (Mind you, I was here 4 weeks prior and received an ultrasound..so do with that what you will.) I left the women’s center in tears while the nurse snickered behind my back.

It’s been 3 weeks since my genetic test and I STILL haven’t received my results, so I’m stuck at 15 weeks pregnant not knowing what the gender of my beautiful baby is, and this place couldn't give two snaps about it.

After that disappointment, I called my insurance IMMEDIATELY, got switched to a provider that I’m familiar with in the network and am now HAPPILY going back to CARE FOR WOMENS NETWORK IN UPLAND!!! Ladies, mothers..I had my first pregnancy with them and it was a beautiful, amazing experience; I’m looking at this as a blessing in disguise and a sign to leave ARMC. This hospital is JAM PACKED ALL OF THE TIME, no parking, you really have to valet or get dropped off/picked up, staff lacks empathy- even the employees checking us in at the window in the women’s center are rude, unhappy, visibly annoyed with patients..this place is NOT worth a pregnant Mama’s time or energy.

If you have MEDICAL-IEHP…get switched NOW! I would NEVER steer another pregnant woman in the wrong direction, but deep down, from my pregnant belly and my heart..RUN AWAY FROM THIS HOSPITAL. Care for Women’s Group in Upland, off Foothill, is a dream come true! I feel seen, heard, valued, no hustle and crowds of a regional hospital, it’s clinical and small and very professional. Please please please, leave this dumpster fire of a hospital. I will GLADY be having my next baby at San Antonio Regional, just like my last baby, and it was a smooth, positive experience. I highly highly recommend.

ARMC SHAME ON YOU!!!! Shame on your staff, your lack of communication and follow thru..OH!! I forgot to mention..at my last ultrasound apt, 4 weeks ago, the nurse forgot to take ANY of my vitals before or after my visit, then proceed to call me 6min after I leave the hospital to tell me that they forgot to take my vitals, and asked that I turn around, re valet my vehicle, and finish up WHAT THEY FORGOT TO DO..I said I couldn’t because I had work 2 hours later. The girl on the phone hung up and never called me back to get me in the do essential vitals for my baby’s health. This place is a hot mess. Mothers, RUN!

God bless all my fellow pregnant ladies & God bless your pregnancies and deliveries.

Sincerely One Hungry (and...

I’m not sure how my review was removed but my experience was so bad I had to put it back. I was a high risk pregnancy. One of my appointments the doctor couldn’t explain my high BP so she sent me to Arrowhead to be monitored. The nurses were laughing and talking and every patient that came in there they would get irritated as if they were not at work. They monitored me for as long as they could tolerate. The equipment started to come off during my Braxton hocks contractions. They just said I’m fine and sent me home. I went to my next high risk appointment a week later and they see the baby’s heart is stopping. They send back to the hospital where the nurses seem irritated I’m there. The doctor chose to admit me due to the baby’s heart stopping and me starting to dilate. The nurse of all people questioned the doctor and asked “ why” the doctor seemed slightly irritated and answered the nurse rolls her eyes and walks me to a room. They proceed to drug test me idk why. My first nurse was a Hispanic woman. She was terrible. She never offered me anything to eat. So I fell asleep exhausted woke up and asked her is there any way I could get some food she comes in with my tray slams it on the table and it’s sweating and cold from sitting out you can tell. I tell her I have gestational diabetes and is this ok to eat. She barks at me saying that they are marked and the hospital is aware. She comes back to take my numbers and they are sky high. She accuses me of eating something else I told her I just ate what you gave me. Maybe it’s the milk my doctor said milk can cause my sugar to go up. She responds with why did you drink it then. I’m confused because you said this was an approved plate and I’m hungry I ate everything. She walks out comes back hours later and I tell her my side hurts from laying in one position for so long and she says that I can’t give you drugs I’m like why are you saying that I’ll take Tylenol. But I began to form a bruise from not moving as this was the only position keeping my baby heart beating. The doctor proceeds to drug test me 4 more times during this 4 day stay. I told the Hispanic nurse I think I’m seeing things and she told me don’t say anything or they will keep me. Stop saying your me hurt and you can leave. Doctors sounded concern with the baby’s heart the nurses kept saying to lie and say I’m fine. It had nothing to do with pain as to why I was there. My next nurse an older white woman called my baby dumb. And admitted they were talking about me at the nurses station. I broke down crying because majority of time I was alone on one side being ignored. My visual hallucinations got worst and I saw bugs crawling all over the bed the black nurse was the only one who did something and got me help. I was induced and my epidural was terrible. There was a crunch and a sharp pain that went through my neck. I literally still can feel the pain if I move the wrong way. I told the next nurse that I feel pain and pressure and she goes you shouldn’t press the button for more medicine. I start to scream because I can feel everything now she grabs the doctor and says she was not like this a second ago. As if I’m lying. The doctor looks and says I see the baby’s head. They asked me to come to the bottom of the bed in the middle of a contraction and a baby’s head hanging input my vagina. Once the baby was out I was more than happy to leave. I have never had such a terrible experience And it was so traumatic I was afraid to ever have a baby because I never want to experience anything...