Ashley Outlet — Local services in Columbia

Edit 2.1.24: Got a Diamond Care Rep on the phone and I quote, "The threads of the couch coming apart are not serviceable as a part of your care plan."

Purchased a couch early last year, 2022. After taking 6 months to get to us we were excited to have it. We noticed issues starting around 4 months but they were small. Those grew to ripped seams and fabric nicks all over. We've had it for 1.5 years and it looks much older.

We purchased the diamond care services as we have small kids and expected accidents to happen but its coming apart at the seams from normal use, nothing to do with kids. Claims filing was easy enough online but you can't contact anyone to ask questions. All lines are recordings and direct you back online with no help. Our claim was rejected editdue to being outside the 30 limit. We reported the item when we notice larger tears happening but submitted the date as when we noticed the first tear happen on the cushion.

Ashley won't file manufacturer's warranty and they cannot help with Diamond either, just keep referring us to Diamond care policy.

We've bought from Ashley plenty before but this is the first time we've needed to get help after a purchase so...

Exceptional Service and a Top-Notch Manager at Ashley HomeStore ​I recently visited the Ashley HomeStore on in Columbia, SC, and I was absolutely blown away by the service. From the moment I walked in, the staff was attentive, but the real highlight of my experience was the Manager, Anthony. ​Anthony is genuinely a great and incredibly helpful manager. He was professional, personable, and went above and beyond to ensure my needs were met. Whether it was answering my questions about different furniture lines, resolving a minor delivery query, or just ensuring a smooth checkout process, he handled everything with efficiency and a fantastic attitude. It’s clear that he sets a high standard for customer care for the entire store. ​The store itself is well-organized, with a great selection of high-quality furniture and decor. I found exactly what I was looking for, and thanks to Anthony and the team, the entire shopping experience was stress-free. ​If you are shopping for furniture in the Columbia area, I highly recommend visiting this Ashley HomeStore location. Ask for Anthony—you'll be in excellent hands! Five...

Edited review While the sales team and crew were wonderful in helping me purchase a great couch and set up financing (see review below) it has now been over a month since my purchase and I still don't have the couch! I was told that the delivery would be available within 2 weeks of purchase (which was on Nov 21) and a tentative delivery date was set for Dec 13. At no time was I told that they were still backed up from the pandemic and that delivery could be over a month later. I still don't even have an ETA on delivery since they claim they can't provide it. I will still love my couch when it comes (in one week... 2 years? Who knows!) However, I do wish the store had been more up front on the delivery expectations instead of just trying to get the sale.

Had such a great experience! I had been looking for a sectional and they had the best selection locally. Once I decided on a couch, Michael Brown helped me with all the financing, warranty, and even price-matched a different Ashley store price! Wonderful customer service and I will definitely be shopping with them again. Thanks again Michael for...