Big Lots — Local services in Columbia

Surprisingly this location is getting raised another star because their service is better than the one on Franklin. I went in search of a product, did not find it. The girl in Franklin did not know if they had it or tried to seek it for me, but I think she may have been new. I went to the register to inquire about it the cashier did not know but another associate said they were on the end cap. I AGAIN searched the bedding area. They had weighted blanket on the end cap but that was not what I wanted. Went to Columbia location, it was in stock, in the proper location and the store was...

We bought a couch back in May, and to be honest, we just got a lemon. The springs messed up, the frame was broken, just not the experience we expected. BUT Tiffany came to our rescue. She, along with the store manager, Jason, went above and beyond to make sure we were able to find another couch and helped make the exchange process so easy. We are so thankful for the help they provided (Tiffany especially) and just for working with us on our time schedule! Y’all came through, and I’m so truly appreciative!! If I could, I’d give y’all 10 stars...

Both times I have shopped here I was greeted by Matthew. He went above and beyond and treated my friend and I like he was our personal shopper. We were all over the place and he went out of his way to research an item we were looking for. He took measurements on other furniture. Even showed me the size and took measurements of the box my fireplace would be coming in. If I had a store I would definitely hire him and put him in charge. Best customer service I have...