Stan McNabb Chevrolet Columbia — Local services in Columbia

I have had nothing but terrible experiences with this dealership. Firstly, I wanted to buy an 24 3500 DRW. They unfortunately didn't have any instock and said that they will soon. The salesman told me that they were having a black DRW coming inbound. I told him I wanted it and it was now a waiting game. I was checking in with the salesman weekly. And then randomly, he texts me telling me the inbound 3500 was sold, he sold it right from underneath me! I found a 3500 DRW in a neighboring state.

Fast forward to service appointments. 1st service appointment. They needed to replace my brake booster. Scheduled the service, they replaced it. I pick up the truck and find that the tech had paired his phone to my stereo and messed with all of my settings. I ended up having to reset to defaults to put things back to where I wanted them. And then when I went to refuel the truck, I was cleaning the windshield when I noticed that the 2nd battery tie-down brackets and bolts were sitting on my cowl. Took it back and they bolted them back on

2nd service appointment. Scheduled the first oil change. I get a notification that there is a fuel injector recall that needs to be done. I call back to dealership and ask if they can do the recall during the oil change. They said yes. I ask if this is something they can do while I wait in the lobby or if I need to drop off the truck. They said drop off. I live 1 hour away from the dealership, so I had to orchestrate this with my wife to follow me down. As soon as I get home, they call me saying the truck is done with the oil change and that the injector recall wasn't done because there was no diesel tech that day and that I would need to reschedule! This was very upsetting as I just wasted 4 hours of my day driving back and forth with my wife and kids. I had the fuel injector recall done elsewhere. And yet again, my radio was messed with. This time the tech enabled the XM satellite radio app and messed with my EQ settings!

3rd and last appointment. I scheduled an appointment to get a popping noise addressed with the third brake light/spoiler on the cab. I showed them how to reproduce it, I showed them how to listen for it. I explained it happens more frequently during hot sunny days. 4 days go by, they claim they can't reproduce it and that they need more time. I suggested that I come down and show them yet again. The next day, I am running errands with my son that required me to go to Columbia. I stop by the dealership to see how my truck was doing. It was late, almost 6 pm, I didn't know the service department was already closed. I found my truck in the front of the dealership, with my doors unlocked. Anyone could have opened my doors and taken various items from my console, my personal information from registration, or vandalized my truck. I immediately talk to the GM of the dealership and said this is not acceptable. He calls the service writer to ask what is going on with my service appointment. I agree to coming to the dealership on a sunny warm day to reproduce the issue in front of them. Initially we agreed to Tuesday, but the weather changed. So I call back and said Wednesday at noon. Well, once again, I take my wife and kids down to the dealership to do this on Wednesday. I show up at 12:05pm. The service writer was gone for the day and the tech wasnt there. I told them that I was done and wanted my truck back. They couldn't find my keys! I waited there for 30minutes while they looked for my keys. They finally found them in there service manager's office, sitting on his desk. I leave the dealership, and within 3 minutes, I'm hearing the pop pop pop of the noise.

I am outraged. Literally every single contact, visit, and experience with this dealership has been awful!

I called Chevy consumer affairs and filed a complaint against this dealership. This is not how to treat customers. I have spent $90k on this truck, and it's being treated like it's nothing. No regard. I will never return to this dealership. I hope this complaint and negative review is read by the...

Let me preface my review with two important caveats: first, the sales person (Marcus Wilson) that originally assisted us was amazing. Secondly, I’ve spoken with Wade Allen (dealership manager) who was wonderful too. Mr. Allen reassured me that the issues I’m about to review would never be experienced again and even provided me with his personal cell phone number to ensure that is the case. However, the service I received at Lucas since my purchase ensures I’ll never do business with them again.

Several months ago my wife and I stopped by Lucas to purchase a new car and after looking through the lot, taking several cars for a test drive, and setting our hearts on a new Chevy Traverse we visited the dealership a week or two later to complete our purchase. After returning to complete the purchase, the car we wanted (and even had them hold until we could get to the dealership to sign our paperwork) had been sold. Ultimately we were told they would have another Chevy Traverse, almost identical to the original one, in a few days and we could pick it up then. After coming to sign the paperwork and viewing the car I requested to see a Carfax, which was provided, that showed the replacement vehicle had multiple wrecks and multiple recalls…

Ultimately we decided against the Traverse and went with a Ford Edge (I know, my mistake for purchasing a non-Chevy car at a Chevy dealership). After signing the paperwork we took ownership of the car (only to find no floor mats in the SUV) and thought our frustrations were over… after owning the new car for several weeks, to our horror, the latch closing the rear door (the trunk) would no longer lock/unlock. After being told the rear latch would have to be repaired, to the tune of several hundred dollars, we were also told our service plan did not cover the warranty repair… the service department also explained that they weren’t really sure what the service plan covered because the vehicle wasn’t a Chevy, it is a Ford, even though the service plan was purchased at Lucas when purchasing the vehicle.

Today is ultimately the icing on the cake and I have never been quite so appalled or frustrated with any company. After going in to have the oil changed on the new vehicle (included with the service plan we purchased for 2 years) and after being told the service plan covered the rotate but not the balance for the tires… (Walmart anyone?) What should have taken 30 minutes, took over 2 hours. My wife waited patiently for over 45 minutes with our 2 year old daughter; before asking how much longer the oil change would be… only to be told that the car hadn’t even been checked in yet. After almost a 2 hour wait, the oil change was complete and the nightmare was over… or was it?

After waiting over 2 hours for the oil change, my wife’s new car was parked outside the building (it isn’t like it’s the middle of winter) and went to load up and leave but the doors were locked. After going back inside to get the keys my wife was finally able to leave the Lucas fun house and get on with her day. Did I mention that every other customer had their vehicle brought inside in the bay so they didn’t have to load up in the cold? Priceless.

So, as you see, if you are only buying a vehicle from Lucas with no plans of ever getting it serviced, just make sure to check the Carfax and for floor mats (make sure to get the manufacturer warranty and that it is a Chevy) and you should be good… or just go to another dealership in town and maybe you won't find yourself at the center of blunders, terrible service, disrespect, and an all-around less than 1...

After doing a TON of research online and having a pretty specific idea of what I wanted in my head, I started with looking online at the inventory from dealers all over middle Tennessee. Once it was narrowed down to a couple dealers I reached out to a couple of friends who happen to be Chevy/GM employees to get a feel for if Stan McNabb was a good choice to start. Both people had excellent things to say about Stan McNabb of Columbia, their owners, and their employees, so I decided to go for it. Upon walking in, we were immediately greeted by salesman Bud Todd! He made a great first impression for the dealership by making us feel welcomed and appreciated. It definitely set the tone for how our visit was going to go. Bud was great at listening to what I had in my head for what I was looking for in my new car and honored what I told him. He was very friendly and outgoing. He didn't seem bothered when we asked to look at a specific car we had seen on the website and turns out... that's the car I left with!! Bud was encouraging, but not pushy, and did a nice job of laying out the pros and cons of the options I was considering. I felt very comfortable with my decision and I'm thankful to Bud for making this process easy for me! When the process moved from sales to Lou Torinese with Finance, I only felt even more comfortable and at peace with my decision. Lou was absolutely amazing! He was kind, friendly, and great at his job. Both he and Bud made sure that I drove off the lot happy and excited with my new ride, and for that I am incredibly thankful!

The ONLY even slightly negative thing I have to say about my experience was with the Sales Manager on duty for the day. He was sitting about 5 feet directly behind us the entire time and he never once introduced himself to us. It was a Saturday, it was super rainy, and he was not even somewhat busy. Despite not speaking directly to me or my mom, he repeatedly made comments about something that myself or the salesman would say, whether it be correcting something or whatever. Also, when I brought up something that was being advertised at the front of the dealership (outside) he was visibly irritated, shaking his head. I understand that things need to be done a certain way, but the proper way to handle those moments would have been to come out from behind the desk, walk a few feet, introduce himself, and speak to us directly. Instead, it felt like he was over our shoulder in an awkward and uncomfortable way the entire time we were there. Thankfully, Bud and Lou were very friendly and attentive, so that interaction wasn't enough to deter us from completing the sale.

Thanks Stan McNabb team! I'm thrilled with my...