Windsor — Local services in Columbia

Came here recently to get my daughter her homecoming dress. We have been here numerous times over the years and typically dont expect much as they are not a high end boutique. Everything was fine at first we walked around and picked a few dresses to try on. We were in line waiting for the attendant to tell us which dressing room to go into. We noticed several young ladies with their boyfriends in there. In the dressing room. Not waiting outside the dressing room. There were standing inside the area where the girls come out to view the full length mirror. My daughter was very uncomfortable and we both had to squeeze into the room for her comfort while she was showing me the dress. No one said anything to the boys in there. The girls were just chatting up with them, hanging all over them, changing, laughing, and I was confused. Immediately after we left the dressing room they ran in right behind us (the girl and boy together) jumping in front of the next person in line to try their dress on. I didn't realize the dressing room was coed. Its my understanding they only sell womens clothing. My daughter told me she has come with her father and the dads wait all the way outside the dressing rooms. They also jumped in front of us during check out and the employee just ignored us and took them first. This is a reason to not come back to this location. I feel like the employees should have addressed the boys. They walked around them multiple times...

The clothes itself are cute and at a good price, but I went here to find a dress for a wedding a few weeks ago. I got to the store at 5:40pm on a Tuesday and the staff had already shut down the fitting rooms and at 5:50 they yelled out to inform all the customers (of which there about 10) in the store that we were not allowed to try anything on because the fitting rooms were closed for the night... The store doesn't close until 7pm. Most of the customers had several items we were planning to try on which me and at least 2 other groups hung back up and left. I over heard as I was walking out, the manager (it seemed) who was training a new person, tell the person they were training, when asked "what do we do for the last hour of our shifts?" By the trainee... " By the time the store is an hour from closing you shouldn't have anything left to do but leave." As someone who spent years in retail, I know this is unacceptable and I, along with the other customers who couldn't buy dresses because we didn't know if they would fit, it was incredibly disappointing. The store was clean, so the staff would get 2 stars if I could rate them separately from the store. I did like the clothes, and would have probably bought there if the staff wasnt being lazy and not wanting to work for an hour and a half. If I could rate the store separately from its employees the store would have a...

I recently had a frustrating experience at Windsor that left a sour taste in my mouth. I was shopping for clothes and was in the store well before closing time, yet at 7:30, I was told I could no longer use the fitting rooms, even though the store itself doesn’t close until 8 PM. This felt unreasonable, especially considering there was no prior warning about this policy—no announcements over the intercom or signage to inform customers that the fitting rooms would close earlier than the store.

To make matters worse, I wasn't the only one affected. Another shopper was also told she couldn't try on the clothes she was actively looking for because of the same early fitting room closure. It’s disappointing that Windsor prioritizes rushing customers out of the fitting rooms over allowing them to try on clothes in peace, especially when they are already in the store and ready to buy.

A better approach would be to allow customers already browsing to try on clothes without feeling rushed or inconvenienced by an unannounced policy. Overall, this experience left me reconsidering whether I’d return to Windsor...