Dillard's — Local services in Columbus

My daughter and her friend just had an unfortunate encounter in the Peachtree Mall location of Dillards located in Columbus, Ga. The 'department manager' in women's clothing/swimsuits, Melanie, profiled the two young ladies and treated them extremely unprofessionally, antagonistically, and unkind. I was on FaceTime with my daughter while she explained the entire experience to the store manager, Patty F. I called the store as soon as my daughter explained the situation and Patty advised that she was headed down as she must've been notified of the incident prior to my call. Melanie advised the two young ladies that their 'store policy' doesn't allow shoppers to take merchandise from one department to another within the store. The store manager confirmed that was false. My daughter eventually called 911 as she felt threatened by this employee after she snatched clothing from her arms as well as her friend's without warning or consent, once nearly hitting my daughter in the face with the garments, and putting a piece of paper in her face of an alleged store manager's number that was 'out on vacation'. Miraculously, I called in just a few short minutes after the incident took place and was able to immediately able reach the store manager. My daughter was in tears from this traumatic incident, as well as just being frustrated because on the unnecessary interaction while preparing for a holiday trip. I hope this is addressed immediately and proportionately as it is completely unacceptable. I have shopped with the company as long as it has been located here in Peachtree Mall, even prior to, when it was Gayfers. I am incredibly disappointed in the actions of this staff member and pray it's not indicative of how they treat customers based on age or race. If I could give a rating of 0, I would, but unfortunately the very least rating is 1, which is still...

If I could give zero stars I would! I’m an avid Dillard’s shopper however this is hands down the worse location I’ve been to. I’m done spending my money at this location. They’re usually rude but today was beyond anything I’ve ever experienced. First off this Dillard’s isn’t a very busy store but today I could literally count on one hand how many customers were in the entire store so “they’re probably just busy” isn’t a benefit of the doubt excuse I could give them. I walked into the store and two women were standing right at the door as greeters. They both looked at my mom and I and then looked away and said nothing. I even stopped and browse to see if I was just imagining things but still the two women along with 2 other employees I came across just stood there & didn’t ask if we needed help or greeted us. Got to The Kheil’s counter (no one was there). Stood there for 7 mins waiting for someone to help me and the employees around just stared at me. I eventually asked one of them if someone was working the counter and she literally said “oh no one is scheduled today”. Ummmmmm so you watched me stand there for 7 mins and couldn’t tell me this the entire time you were staring at me? Anyways I asked her to please cash me out for the product I was purchasing. Don’t know why but she had an attitude the entire time. I told her I had an appointment at 2pm at the counter and didn’t know what to do since no one was scheduled. Anyways I ended up purchasing my product and leaving. I stopped right before exiting the doors to take a picture of the “Merica” hats and memorabilia and that’s literally when the greeter THAT STOOD RIGHT THERE WHEN WE WALKED IN SAID “you need something?”. I just said “nope not anymore” and left. Like I said HORRIBLE customer service and I’ll drive to Atlanta before I shop at the Columbus Peachtree Mall...

I'm regular Dillards shopper and card holder. Most of the time my my shopping experiences are very pleasant and the Sales associates are very helpful. Today my shopping experience was not so good. First stop was the Lancome beauty counter in search of a particular eyeliner. The sales associate was very helpful and went got me exactly what I needed. She even told me about other beauty promotions going on. Next stop was Mac counter in search of a particular eyebrow pencil I had purchased there before. I do not know the Sales associate name I approached for help. She had very colorful braids. I didn't bother to learn her name after she not being helpful or Welcoming at all. I had the empty brow filler and ask her if they had it. Before I could get my sentence out, She shook her head and said not they only had the small one. She offer to help or suggest a sale of something else I may could use. So I asked her if they had anything similar and she just repeated what she said already that they only had the skinny one. I just walked away and went to Look at Anastasia products. Another Sales associate approached me with a much helpful attitude and asked to help me. I told her I was looking for a wide eyebrow pencil something similar to the empty one I show her. She helped me find something similar to what I wanted and the right color. She even suggested and showed me a primer I could use before applying the pencil. The young lady at the Mac counter who wasn't interested in helping a customer need to learn better customer service skills especially when the customers are the reason she had a job. I like to spend my money where I...