Chain offering made-to-order teppanyaki-style Japanese dishes cooked on sizzling grills, plus sushi.
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The food was great but the cashier was rude and seemed too busy to listen to my order.. I kept repeating to her that I needed 3 plates and even held up 3 fingers, but she kept cutting me off and saying she had it. Granted, it was busy the day after Christmas (last Saturday). When we got to the area to pick up our food of course there were only 2 plates (because my daughter was with me so she kept assuming only 2 plates). I ended up having to tell the food prep guy I needed 3 plates and ordered 3.. which held up the long line because he had to make the third. Not a big deal to wait and pay him for the third plate over the end of the counter; however, she appeared to be snippy about it behind the counter to the food prep guy cooking but wouldn't even make eye contact with me or apologize. Love the food but think I'll try another food court option next time.. the cashier girl ruined that...
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Don’t go here if you have an allergy. I told the cashier I had a seafood allergy. She communicate it and nobody listened. The cook on the line put my vegetables straight on to the grill where she had just cooked shrimp. I tried explaining to the white employee that she had just cooked my vegetables on the exact plate that it was just cooked and she didn’t care and told me it’s coming up. It’s only when I got to the end and told the guy who was the manager that I had an allergy that he cleaned the grill and fixed and told me he’d give me extra chicken. Not ONE person there cared when I expressed my concern. I will definitely NOT BE RETURNING. And unfortunately there’s no 1800 number to call. Who owns this place. I am highly unsatisfied that nobody would actually care to make sure that I have an allergic reaction....
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I've been coming to this place ever since it came to the food court. It is my favorite place to eat at in the food court. The customer service has always been fast and on point. The staff is always extremely friendly and inviting. The food is always hot, fresh, and DELICIOUS! You will not leave hungry. The portions are great and the prices are on point. I will continue to keep coming back and I will also continue to keep telling people...
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