Charleys Cheesesteaks — Restaurant in Columbus

Ordered a club and it had no cheese or mayo on it. Ordered the old school and they said they didn't have it anymore and they gave me a philly cheese steak. It had no cheese on it and since when does a philly anything comes with lettuce tomato and pickle? Ordered the bacon 3 cheese steak and ordered it had NO BACON on. Asked to substitute the cheddar with cheese whiz was charged extra for the cheese whiz then didn't get any. what it did have on it was green pepper, onions and mushrooms. It said it comes with tomato lettuce and pickle. If you are going to open a cheese steak establishment, stay true to the product your selling! The sandwiches were wrong, no cheese and very dry. Very sad to see a place that advertises cheese steaks and has a few other sandwiches on the menu and they can't even get them correct. I've been in the restaurant business for 25 years and I'm just shocked how bad these were. Ok, you may have a new person working. Shouldn't that person be with another person training so orders don't get made wrong? When selling a classic sandwich such as a cheesesteak shouldnt you make it as such? L,T,P is not on a cheese steak. When I travel I always order a cheesesteak. Had some great and some not so great, but this by far is the farthest one I ever ate that was not close to a cheesesteak. Own what you sell and make it the best in the area. Just don't sell something and call it...

I work in the peachtree mall. I used to eat here 3-4 days a week, but after today I will never eat here again. Some of the cashiers are just so rude every time I come, it has turned me off of going here. It’s supposed to be free refills if you buy the drink that day, but every time I come back for a refill after ordering food they ask me if I bought it today and give me the third degree about getting me a refill. Other mall workers have expressed the same issue. They always make it seem like we are trying to get over on them by asking for a refill for a drink we PURCHASED. I can’t help that we work here and are going to be in the mall for 5-8 hours. Asking for two or three refills all day these people act like we are robbing them. A coworker and I both ordered Charleys and I went to get a refill so I grabbed her cup to get her a refill since I was walking over there and they said she had to walk over there herself to get her refill and I couldn’t get it for her. They act like you are robbing them if you ask for a refill and they always have an attitude. Clearly the soda comes out of the cashier’s paycheck. You’d think they would treat regular customers with respect but honestly they don’t like repeat customers so I will no longer be...

$100 doordash order RUINED TWICE....they are incompetent to following written directions, if I ask for no pickles no tomatoes then they shouldn't be on my sandwich if I asked for extra mayo then I shouldn't have received a sandwich with spot of bare bread, that's not even a normal amount, each side of the bun should be covered and then double covered in mayo if I asked for extra, if I asked for NO PROVOLONE, extra SWISS THEN why was there provolone and not even extra provolone on my sandwich. These ppl messed up my original order and then messed up my reorder... Quite frankly and truth be told, working at a fast food restaurant completing orders is equivalent the worksheet kindergartens complete, draw a line from the picture cat to the word cat, if you catch my drift, so it's kinda sad grown supposedly minimumly educated individuals can't...