Best Buy — Local services in Compton

Please note that since this location opened, my husband has purchased over 20k in electronics: flat screen TVs, laptops, tablets, etc.

I arrived at this location at approx 1:00 pm to purchase a CD player for my 81 year old mother’s birthday. When I entered and asked the greeter in yellow at the door if they sold CD players, he stated “no” and added that I should check online along with other unsolicited random info. I ignored him and walked towards the back and asked another sales associate. This person gave me an odd look but stated if they have CD players it would be in the earphones section. The sales associate was correct, there were several CD players. I walked to the register to purchase the CD player and as I approached the cashier, I shared with the greeter in yellow that the store does have CD players. At checkout, the cashier, who was obviously was having a bad day, did not greet me and her demeanor reflected someone in pure misery and did not want to be at work. She gave me a receipt and it printed offline which cut off a few numbers that identifies the cd player I purchased. When I asked for another copy the cashier stated in a rude tone, “you have what you need”. I ignored her behavior/tone and requested another receipt. When the cashier printed the receipt, she mumbled something in a rude tone that I could not understand and when I asked her to repeat what she said, I still could not understand because the cashier abruptly walked away and went into the back as I stood in the same spot at the checkout counter.

Subsequent to this encounter, I was rushing to get home and did not have time to speak with the manager. Therefore, as I passed the greeter I initially spoke with about purchasing a cd Player, I asked for the manager’s name and he stated Marcos. I told him that I would just call and speak to the manager and he confirmed that the manager was presently at the store. As I was walking to my car, I called the store and spoke to someone twice. However, each time I stated I wanted to speak with a manager named Marcos, the person disconnected the call. The third time I spoke with someone who answered the phone for the national line. The person apologized, asked for the store’s zip code and stated that he would transfer me to a manager but it ended up transferring me to another operator at the Compton location and when I explained my experience and purpose for my call (being transferred without connecting to Marcos), mid-sentence as I was speaking, the operator or sales associate hung up. I finally gave up and decided I will go back to the store and request to speak with Marcos about my negative experience.

Bottomline I will not shop at this location, online or any Best Buy location again. The sales associates are not familiar with their own merchandise and the...

Best Buy is a bit of a tough love sort of establishment, with some of their as-is device sale policies having become a latent issue in my purchase of a MacBook Air, in "fair" condition.

Granted, the device worked, yet the display was, as I'd discovered, upon purchasing it, fraught with a dilemma that begged for remediation.

Thankfully, and perhaps, with some sore and tired call-in support from my father, as well as my own efforts in attempting to attain repairs of the screen, which had been damaged - I won't « here or there » claim that the device, in and of itself, as a manufactured product, off-the-shelf, and brand new, for example, is quite as delicately easily damageable, whereas I'd read an article, recently, that somewhat alluded to that notion.

Although, this is a new generation device, and I've witnessed internal COU temps, in my Android device, for example, exceed (supposedly), like 40,000 ° Celsius, on a thrust of computational ... something. The enterprise mothership estabishment of Apple, itself, as one could suppose of their manufacturing aspirations and roadmaps | goals to attain, in hardware development, which we'd see, from the also new Apple Display, which touts specs beyond that I'd really known, or supposed could be at leisure, for circumstantially as much: thrust that it might be - but an Apple genuine display is a particularly beautiful thing, of these recent releases of the 2019 and onwards devices.

That being said, I'm not quite sure if the Geek Squad repair guys of Best Buy are just here and there offering such devices, as sold, as problematic for the client, for the sake of renditioning profit, of some latent sort, or if they'd simply monetized the sale in seeing it through, and I'd wonder if this sort of thing would commonly happen, of laptops they sell, in like such "fair" condition, whereas it would have, perhaps, been better to have repaired it, as the retailer and provider (on the part of the Geek Squad).

That being said, I'm pleased that my device got fixed, under warranty, for free, and that the price was a good one. I wouldn't have wanted it much more any other way,...

I conducted three separate transactions (purchases) online, and I had planned on going into the store to pick them up.

However, when I arrived and got ready to pick up my purchases by pulling up the pickup codes, an option to change to curbside pickup was offered to me.

THANK YOU, THANK YOU, THANK YOU!!

I converted all three transactions to curbside pickup, pulled into a designated curbside pickup parking space, and proceeded to enjoy the silence, the lack of possibly bumping into other customers due to how crowded it looked, etc.

This was at about 7:00 PM on the Friday night before Christmas , so you know the store must have been super crowded! (I didn’t visually verify that, but the parking lot was pretty much packed.)

Within a very reasonable period of time, a young lady came out and brought two of the three purchases I had made. I showed her the codes, she verified all three codes, gave me the items from the two transactions, and said she’d have to go back in to get the other one. I was impressed that they had not gotten confused by the three identical transactions!

A few minutes later, she came back and gave me the items from the third transaction.

And then she apologized for the wait, which bothered me because I assume she’s been running around all day and customers or bosses have been complaining that things haven’t been instantaneous.

I felt really bad for her because I know what it’s like to have people put expectations on you that no human can meet.

Fellow humans: if you are purchasing items and picking them up on December 23rd (especially at 7:00 PM), you need to be very grateful if your wait is less than thirty minutes because a whole lot of other people are there doing the exact same thing!!!

A note, since this is In Compton, a city whose very name strikes fear into the hearts of many: I felt perfectly safe here the entire time. But when somebody began lighting the loudest fireworks I’ve ever heard outside of a professional show, I decided it was...