24 Hour Fitness — Local services in Compton

This review is a “0”.

Specifically, this review is based on managements lack of action/failure to address verbal or written complaints regarding filth and broken equipment. Based on my visits to other locations, it appears that the CEO of 24 Hr Fitness, Karl Sanft, doesn’t invest or care about the fitness centers that are located in, what some folk may refer to as, economically disadvantaged areas even though the average house in Compton is approx 400k+.

Over a year ago, I shared with the front desk that the cycling bikes need repairs. On May 1, 2024, there was only 1 bike available during a cycling class, and the strap was missing as with several other bikes. After a few mins into the class, I ended my cycling class early due to pain in my foot caused by the missing support strap. I spoke with manager, Moses Ruiz, and he shared that the cycling bikes are deemed safe and that is why no action has been taken to repair the bikes. I asked “no straps” that is considered “safe”? Based on Ruiz’ body language, it was apparent that he wanted me to leave him alone. I asked if there was a regional manager I could converse with and Ruiz stated that my concern falls under facilities and there is no regional manager for that area. In the real world everyone, especially facilities, would report to entry or middle-level management at minimum.

Subsequent to my interaction with Ruiz, I stopped by the Compton location weekly to see if the safety straps were added, and as of June 4, 2024, over a month later, there has been no change to the cycling bikes, other broken equipment remains broken, the facility is yet filthy, the women’s bathroom smells, and the list goes on. At the Carson location, you actually see staff cleaning. I have never seen the cleaning crew in action at the Compton location.

After reviewing other negative customer reviews that are similar, the lack of action to address issues sends a consistent message to me as a customer, “management or corporate doesn’t care”. As a result, I’ve moved on which is sad because the instructors at this location are excellent but they are not supported by their ...

First of all my car was stolen at this location about a year and a half ago, and to make matters worse, the assistant manager at the time was extremely unhelpful during a very delicate situation. I was in a moment of distress, and instead of offering any support, the manager was dismissive and made me feel even more uncomfortable. This is the kind of service that makes you question whether it’s worth staying at a gym for over 10 years.

Beyond that, the gym really needs new equipment. Most of the treadmills have broken inclines, which is a recurring issue that hasn’t been addressed. I do want to acknowledge, however, that management does the best they can with the limited resources they have.

Since 24 Hour Fitness no longer operates 24 hours, which is what I’ve been paying for, I find myself wishing there was another gym nearby that fits my routine so I could cancel my membership.

The steam room is another issue. People keep placing paper towels on the sensors, causing it to become dangerously hot. If this isn’t addressed soon, they may face a lawsuit. While they do enforce the “no shoes in the spa” rule, it would be great if they focused equally on maintaining safety, especially for older members.

Another major safety hazard is the slippery floors. Ever since they brought in new janitors, they’ve been using way too much soap in the floor cleaning mixture, making it dangerous to work out—especially for cardio. It’s an accident waiting to happen, and it needs to be fixed.

Lastly, on March 19, 2025, something happened that completely crossed the line. I know the manager meant well, but he entered my shower while I was completely naked to sweep up—totally unnecessary and inappropriate. Then he came back again to mess with my broken soap dispenser and told me to just use another shower. Gym staff should respect members’ privacy and wait until people are done. No one should have to deal with that while trying to shower. It made me feel uncomfortable and was completely...

A year or so ago I signed up. When I signed I asked the representative if there was any other fees that I will have to pay. The representative said no as long as you keep your membership it will be just the one time sign up fee and the monthly fee each month. But come 07/08/2017 I find out that there is a annual fee for being a member. So I called to cancel my membership. The desk representative tells me I need to come in and talk to a manager. So I go in to this location and ask to speak with the manager. The male and female desk staff said ok give us a minute. The male staff member asked me what are you here for today? I tell him I need to close my membership. He tell me he can help me with that. So I aske the male staff member if he is a manager. He tells me NO I'm not. But I can help you with that. So I said to the male staff member so I was lied to over the phone. Because I was told that only a manager can help me with cancelling my membership. The male staff member said I don't see how you was lied to, I'm the assistant Desk Manager. Then gives me a recent and tells me that $8 and change will be refunded to your card. So the $35 plus the $40 they took out all they are giving me is $8 and change. 24 hour fitness are scam artists and their staff member's need to learn how to do...