Concord Post Acute — Local services in Concord

I am giving San Miguel Villa 0 star because we had the most horrible experience visiting my dad on his first day in that depressing place. My dad was transferred around 2:30pm to this facility, we don’t know what time he got there. But, as soon as I got to this place around 6pm with my mom and my husband, we witnessed my poor dad trying to move on his own and asking for help when he couldn’t really move because he had just gotten a pacemaker on his right side and has a blood clot on his left side. My dad’s mobility is very limited since he had been in the hospital for a month already and the social worker recommended an SNF to receive PT so he could get stronger and come home. Social worker did not give us much option on facilities near us so we opted for San Miguel because it had a 5 star and it’s easier for us to go to Concord. However, now we regret it and do not recommend this place to anyone, my dad was very depressed as I arrived he almost cried telling us that they had not fed him, he was cold and they only gave him a very light blanket, he was shivering, and he was asking for help to move around the bed and they ignored him, someone even dare to tell him that his daughter was not going to visit him without calling us to find out anything. He had not been fed or gotten anything to drink at all and he was super hungry. I asked for answers to the lady in charge that night and she tried to explain why he had not received his food but I said that was no excuse. He was hungry, then she came back apologizing to me saying it was her fault she had forgotten to put the diet recipe into the kitchen. I said that was unacceptable to me! My mom cried just by seeing him asking for help. We decided to get him out that night and we couldn’t even get a list of the medications he was getting. This experience has been the most horrible ever. My 71-year-old dad did not deserve these kind of treatment after surviving covid and going through so much this month! Please do not trust San...

I have so many wonderful things to say about San Miguel Villa! My aunt has been to many rehab facilities in the area and our experience here has been phenomenal. Yes, they are still a skilled nursing home so I think it's unfair to expect a Ritz-Carlton level of service like others who have left reviews. BUT you can tell how genuine and honest this team is, which is a game-changer in this type of care. The Social Services team is incredible and works so hard. The administrative staff is easy to talk to and attentive. And the nurses are the cutest and kindest group of people I've ever seen!

I actually visited San Miguel Villa nearly two years ago and it feels like a completely new facility now, which is why we gave it a shot! It looks like they're currently having some remodel work done. Although they still have a lot to finish, it looks really good. Their lobby is beautiful and my aunt's room had brand new floors installed and was well prepped when she arrived. Within about an hour, she had a warm dinner ready for her and the nurses were happy to see her. Honestly, this all scared me a little because I was concerned that this was only a first-impression amount of effort. Now that my aunt has recovered and is preparing to leave the building, I can confidently say that this has all been a great experience.

For the sake of being unbiased, I will admit that there were about two days where one of the patients kept smoking in a room down the hall, which was my only complaint. I know this a complaint more about a resident rather than the facility. I do know facility manager talked to this person several times about the issue and the patient ended up leaving soon after.

In the end, I would highly recommend this rehab facility to anyone. I wish I could give my personal contact information for anyone to call me and talk...

I would like to say. I am not happy with this facility. when you request to see the nurse or a doctor they leave you hanging for a long time. And they come when ever they want.. I understand am not the only patient here but really.. I saw a doctor once when i first arrived but he didnt check me or nothing he stood at the foot of my bed and ask me if i was ok..and i haven't seen one since.. Come on. Really and food sucks..no snacks or anything. They never have anything.. Not even a tomatoe..really...Now let me tell you about the staff. They are rude mean and bitchie toward the patients. But not all the staff are rude and mean.. For example Some CNA'S are really nice. Latries. She is awesome. She cares for her patients. Yeah she has her moment but don't we all.😄 Your one of the best.. I love her. To Victoria girl thank you for lifting up our spirits. When we felt down.. God bless you.. Yor are awesome.🌹 Cynthia what can i say about cynthia she is one of my homies..👼 Romeo his this big taught guy . but inside his a teddy bear. He awesome too.

RIA what can i say about ria. There are no words I just want to say thank you for your patience with us patient. With Tina ,Jinney, Susan and me. Girl you are an angel send from god. You are so kind and for going above and beyond your duties to help us in what ever we needed. Thnk you. God bless all of you guys. We love you .🌺🦋

I would also say thank you to my physical therapy. Ashton for pushing me. And to never give up. Thank you. God bless you.

Thank you so much. You all 6 deserve a raised for all of your hard work.and dedication.🙏 so with that note i would like to say this facility is not for some people.. But...