Kimbrell's Furniture — Local services in Concord

My husband and I have bought a bedroom set a few years ago which was about $3000. Then about 5 years ago we purchased a loveseat, a sofa and a chair that are all recliners. That set was around $4000 or so. Within 2-3 years the sofa recliner and quit working. Their repair guy came out and fixed the reclining feature. On one end of the sofa, for no reason the stitching came undone. The repair guy said he would order another cushion to replace the faulty cushion. I called the store a few days ago to find out the warranty expired after 3 years. I was told that their records indicated the repair person had come out and DID FIX TAKE CARE of the CUSHION and that I as a client WAS SATISFIED. THIS IS AN OUTRIGHT LIE. The repair person never contacted me nor did he ever do anything to fix the cushion where the stitching came apart. I absolutely don't appreciate someone who has totally lied about his service. Now I have to find a person who can fix the reclining feature on the sofa again along with the reclining chair and the undone stitching. I would never trust any Kimbell store nor would I recommend them to anyone. Why should a good client keep needing repairs on furniture that wasn't cheap. Furniture stores like Kimbrells obviously doesn't care about good customers. Then there's Bassett that sells furniture that doesn't hold up after 3 years. Ashley is another store that doesn't have good reviews as their furniture also doesn't last very long. HAVERTYS is an excellent store with furniture that stays in great shape for may years. THEY TAKE CARE OF THEIR CUSTOMERS IF THERE...

In the mist of a family emergency I had to purchase a new mattress. After speaking to Cynthia, explaining my urgent situation. Advising her that I would need to buy only whats in stock cause I was renting a uhaul to pick it up today. Cynthia sold me a mattress that she should have known was not in stock! She was off work by the time I arrived to pick up my purchase. Instead of the store making things right they tried to defend the fact she sold me a out of stock mattress, she knew I was on the way to pick up. I even called several times to advise of my arrival. They act like she couldn't have checked to visually see if the mattress she sold was in stock before she sold it! I've worked in customer service since 1993. Poor customer service, no apology or regards to my inconvenience. After going off on the staff cause one lady was being rude and trying to give excuses instead of fixing the situation, I talked to the older man that works there. He helped me pick another set and loaded it on the truck! Thank you Mr. It was getting late in the evening, I did not have time to ride all over town to find another set. So I purchased a different set that had the exact same price, which should have been offered anyway instead of, oh your mattress not in stock comments! BAD/RUDE CUSTOMER SERVICE RECEIVED BY SOME LADY SITTING IN THE BACK WHO MADE THIS WHOLE TRANSACTION TERRIBLE!!!! LEAVE THIS PLACE AS A...

I went into Kimbrell‘s yesterday to purchase some furniture for my family care home and the sales guy Josh expressed to me that the bed set I was looking to purchase was on sale for $800 & it came with the headboard, footboard, frame, dresser, mirror, night stand & mattress and they had 2 left so I said ok I’ll purchase both sets and told him to add the box spring which he told me was an extra $199 no matter the size so I added 2 of those. Josh went to write me up to finalize the sale and when he came back with the sales receipt for cash out the total price was over $3100 so when I ask him what was this and I expressed to him of the price he told me which was $800 for each set plus the 2 box springs and delivery plus the tax I shouldn’t have had to pay no more than $2400-2500 dollars and so I cancelled the sale because I felt has if Josh and the Spanish lady that was working with him was trying to charge me over the price so they can get a cut and that’s fraud. So how I feel about Kimbrell’s is that they have some fraudulent employees working for them and the store smelled like marijuana coming from the warehouse. SMH I will never purchase anything from...