Thistle Hill — Local services in Concord

I can’t believe the reviews I’m reading because clearly these reviewers are either extremely uptight or have the wrong store. Since the moment this store opened it became my favorite store in the world and run by one of the most beautiful (inside and out), caring people. Kelly takes an interest in her customers, gets to know their likes and dislikes and what will look good on them. She has great recommendations whether it’s myself, my daughter or my husband shopping. Thistle Hill is the reason I shop in Concord so the other stores, though nice on their own, benefit from Thistle Hill’s presence in the town. I prefer to shop small and therefore am fine with stricter return policies, putting down my coffee when I enter to protect the beautiful environment and fully understand the difference in margins for boutiques over chains. There is also a huge difference in quality between these store models and when you weigh price/quality/wear, the items sold by Thistle Hill are actually better economically. When it comes to reviews, remember that consumers are more likely to post a negative review than a positive one. Reasonable people who may have a negative experience somewhere are also more likely to give the shop, restaurant or hotel the benefit of the doubt before jumping to conclusions and complaining loudly to the world. I’m glad that these unreasonable people don’t plan to shop here in the future as it will make my frequent excursions here far more enjoyable. Thank you Thistle Hill for creating such a...

Don't. Just don't.

I purchased over $500 worth of clothes at this store a few days ago. I prefer to shop locally so that I can help keep the pulse of Concord center alive. I wore one of the dresses I purchased @ Thistle Hill to a cocktail party two days after purchasing it and one of the guests at the party noticed that the weave of the fabric at the neckline was disintegrating. I took the dress back to Thistle first thing, expecting an apology and a credit -- at the very minimum. Instead, I got an offer of $25 off and I was told "all sales items are final sales." When I informed the owner that I was going to tell everyone I know (and I know a lot of people in Concord), about my experience, she accused me of "threatening," her. I didn't know free speech and telling about my experience was "threatening."

The clothes here can easily be purchased on the web (ie: CP Shades), on sale, with the ability to return. This store is very expensive and the attitude of the owner isn't worth it. Go elsewhere in Concord (French Lessons -- similar prices, way nicer people and service), or order the same brands that Thistle Hill carries on the web. Don't shop here. They don't stand behind what they sell and they don't deserve my...

Wow. What a horror show. Do NOT go to this store. The other reviews are RIGHT! I recently had a run-in with the owner Kelly who wouldn't let me return or even exchange my purchase because I didn't have my receipt. I asked if she could look it up on her computer and she looked at me like I was from an unknown planet. She was unbelievably mean/rude to me and threatened to call the police if I kept asking her to accept the item for an exchange. I can't believe a store with such fine merchandise would have such a horrible person running it/owning it. It is truly a shame not to mention disappointing and downright disgusting to have to encounter such a miserable person, while in a boutique surrounded by beautiful things. I can only imagine her inner pain...