Gräem Nuts and Chocolate — Local services in Concord

I had an opportunity to visit Boston and the surrounding areas for the first time. My battle buddy suggested that we visit Concord being that there was a lot of rich history in the town. We came to this esthetically pleasing little corner shop and decided to step in. This being the day and age of social media, I wanted to post some pictures and videos to catalog my adventures through the town. (mind you, the owner has a marketing degree so she understands how good social media can be free advertising). Nonetheless, while recording this video unbeknownst to me, a lady comes out from the back with a clipboard and asks "CaN I hELp YoooU?". When I turned and looked, she had a nasty (RBF) look and her tone was very condescending. Very unwelcoming. Nikki is going to try to say that they "ask all their customers if they need help". Nikki isn't going to say that she didn't ask or take that tone with anyone else in that shop. It was blatant enough for my friend to be offended that she had to say something as to the way Nikki said what she said. So, I couldn't care less if she came on this platform responding to try and "save face" but Nikki knows how she responded. She fully knew the intent and expected impact of her statement when she said it. She was standing there like she had the crabby patty formula to some baked nuts and someone was trying to come in and steal her "one of a kind" roasted pistachios recipe. Her claim, in other comment responses, is that she doesn't want her employees being recorded as if she operating a safehouse. Nikki knows she doesn't want videography in her establishment BUT Nikki doesn't want to put up signs to inform patrons of this. So, her weird expectation is that people are just going to know not to do that; when you don't know, she is going to chastise you disdainfully in her shop as to why you were unable to read her thoughts on not recording or taking pictures. Since my telepathy wasn't on point that day, we just decided to leave. If she is the one making the items, I'm sure it was just as tasteless as her attitude. Maybe at the next Chamber of Commerce meeting she can do that Secretary thing and jot down some notes on how to have better business acumen because it was the one and only horrible experience I had on my whole vacation. It wasn't an "east coast thing" it wasn't a "Boston thing" and it wasn't a "Massachusetts thing", it...

The chocolates were fantastic, the dried fruit candy was wonderful as well. The customer experience however, left us jilted. After spending sometime looking for what we wanted through the glass and just taking in the store, the main manager (we presumed based off her knowledge and experience) was a bit rude. We asked for the medium chocolate box “to start” and stated we would be adding other items. The manager then stated that the only applicable chocolates to choose from are “on the white plates” so I suppose not any of the glass dishes or other areas—then she stated “SOOO I’m just going to gear your eyes over here!” As we still looked at the other items not included. My husband and I felt typecasted. For whatever reason this manager seemed to presume we wouldnt be able to afford whatever we picked out. I told her we would just add what we wanted and if it wasnt applicable to the box we would just add it as extra. Then We purposefully left without adding in those chocolates we were told not to even look at. If she wanted to sell us more expensive chocolates, acting like we can’t afford them to begin with isn’t a good start.

Not only was the experience confusing because later she said we could CLEARLY have chocolates that were on glass dishes (not white dishes)——but left feeling like we overspent at a place that didn’t want our money or business at all. Not to mention, no story was mentioned or any information about the chocolates themselves and how the place came to be like with other customers… overall I would come back for the chocolates but just have been really soured on the experience. I want to say race has nothing to do with it, and that maybe this manager treats out of towner’s like...

Here is my response: I would like you to acknowledge the problem. You are stating that my review is not true. But it is TRUE. The peanuts you are selling are not up to the quality you said. Do not need any complimentary refill or refund of money. Just acknowledge the problem and fix it rather than continue to sell the same damage product.

I bought a pound of roasted Virginia peanuts 2 days ago. Many of them were rancid. I did call this morning to complain, and the associate put me on hold after told her I want to make a complaint. I did hang up after waiting for 10 minutes. This is not the first time peanuts are not up to the quality the company used to provide. A couple of months ago, I bought the same product -roasted peanuts - and majority of them were not roasted and...