Keating Chevrolet — Local services in Conroe

I brought my 2023 Corvette in because the dash pad had separated over the passenger airbag, I had a bad body squeak in the rear end, and I wanted a 4-wheel alignment. My car was in the shop for almost 2 weeks. I made an appointment to get the car looked at; however, the car was left sitting with nothing done fir 3 days. When I asked my service advisor why an appointment would have to sit 3 days before anyone even looked at any of my service items, I was told that my appointment was only to talk to a service advisor and not to have the service performed. You cannot get a return call from a service advisor. Any voice mail is ignored and even though the car was there for almost 2 weeks, I never knew the status. My car was dropped off Wednesday, August 20th. After days of trying to get status information, I was finally contacted on Thursday August 28th and I was told they had all the parts needed, including the dash. We were approaching Labor Day weekend, so I asked that the car be completed before the 3 day holiday weekend. I was called by the service advisor at approx. 4:00 on Friday August 29th and was told that my car would not be finished before the weekend so I would have to leave the car over the 3 Day weekend. I was then called at approx. 9:00 AM on Tuesday September 2nd, the day after the weekend ended, and told the car was ready. This means my car had probably less than an hour's work left on the Friday or Saturday before the holiday weekend to allow me to have my car. The car just again sat at the dealership another 3 days for an hour or so of remaining work even though I was called the Friday before around 4:00? I do need this car to drive? There was zero urgency to get it back to me, and zero concern over the length of time the car had been there mostly just parked.

I really was just going to blow this off and not leave any review, but I am now needing to bring the car back because the other side of the dash over the instrument cluster has an approximate 10" bubble and now also needs to be replaced. I tried all day yesterday, Monday 09/15 and today 09/16 and I am getting the same level of service just trying to SCHEDULE an appointment with Service or talk to the service advisor. The service department has not once answered the phone over these 2 days. I finally got the main operator to send me to the service advisor voice mail on Monday, and I cannot even get the courtesy of a return call. I have sent a text and have not even received a reply, and I also left a voice mail on the "scheduling" voice mail, which is where all of my calls to service ended up, and also never have received a return call from that voice mail. This is honestly my experience over the past 4 weeks. I believe a 2-star rating is pretty generous. I just want to get my car fixed. I was required to pay a portion of the warranty dash cost because the car was 1 WEEK past the end of the 3/36 bumper to bumper warranty, so it appears taking a few days to get the car in for service will only make it more difficult to get any help in getting the car fixed. I used to get all my company service trucks serviced at Buckalew and never ran into anything like this. I hope it is a transition issue since now Keating IS my local dealer, and I would like to be able to trust them for service on my Corvette.

UPDATE - It took Keating Chevrolet only a few short hours to respond on Google to my negative review with a sunny "Please reach out" message of all hands on deck for customer satisfaction. Maybe some of these people responding to negative reviews should be tasked with actually providing customer service with Customers! The reality that after 2.5 days I STILL received no return calls from my past 2.5 days of tries, PLUS my attempts to "Reach Out" for assistance after the sunny response.

Only after contacting GM customer service and waiting as they also only got voice mail trying to contact 2 Service Managers did I finally receive a call back about 2 hours later. I love the sunny response, but this is not the reality from a customer...

Justin Holland did a fantastic job. He is a 5 in excellence.

November we purchased a vehicle the same day Keating signed to purchase Buckelew. At the time I was not driving so the car sat. December rolls around and I have to drive myself somewhere and there is a major problem with the car. Tried to invoke the lemon law and was told we were past the 30 day mark. It is really hard to know that there is a problem with a car when the car is only used or driven by someone who is recovering from a health incident. Every single time I got into that cursed car there was an issue. The car sat longer with Keating than me or my family behind the wheel due to the issues she had.

The car should have NEVER been sold to me.

I was late to a doctors appointment on Friday due to unforeseen circumstances. My tire was at 30 psi, low enough for the sensor to trip. Got home, it was low enough that I needed to change out the tire and take it back in. Sunday, I switched out the tire went to the store, came home, and realized it was the wrong tire that was flat. In the 3 mile trip to the store, I had destroyed my tire because TSP gauge was not configured properly.

Took her in, told to run her to discount where Buckelew purchased the tires (Randy, who is with Gullo Ford as far as I know informed me of this.). Discount asked if I had had the car services recently, which I did. I had just paid to have the AC fixed or maintained or something along with part of the transmission repaired, oil change, and tires rotated. I was informed and could see that I had two BALD tires. How do I have bald tires if she has sat for the past eight months?

The millage on the vehicle proves my story along with the service and sales records in my hands.

When I learned this information, my bank and I struck up an agreement to sell the car.

Enter Justin Holland into the picture. He took really good care of me. What annoyed me is that I told the internet sales manager that I was IN HE LOBBY talking to him. They are still harassing me over buying my vehicle to trade in.

Justin finds me the car I can drive with my disabilities and the package that closely matches my build out. I hate white, but it was a concession on my part I had to make to get into a reliable vehicle.

When it came down to number crunching, the entire time, they never told me how much negative equity was in the equation. I six hours later I finally said you have refused to tell me how much it is. When I learned it was $5k I was like okay a workable number. We signed the deal and at that point I had been at the dealership for about 7 hours. I was tired and hurting. I was done for the day.

Reading through the paperwork yesterday, I realized at the end of the day, they really did not lose any money on me. I read through the warranty I bought through Buckelew and realized that I have to cancel it through them. They are the ones I have to reach out to and have it canceled by. When you look at that money back coupled with wanting to get the windshield protection, the gps protection, platinum warranty, they are not eating any negative equity whatsoever. I got tired of arguing that fact with them.

In of the day I got a new car, a warranty that was not platinum, and feeling bent over a desk yet again a second time, this time under new management. I will not return to purchase a car because they still have not made my...

I normally don’t write reviews, but I feel like people should know about my experience this past weekend. My issue was not with my salesman, who was polite and helpful, but with the dealership’s sales managers and finance team.

Over text, my salesman and I agreed on a number for the car. I drove over two and a half hours with the understanding that the deal would be honored. When I arrived, I was told that the agreed price would only apply if I financed through them. I had already been approved with a good rate through my own bank, but they insisted they could beat it. I allowed them to check, and they ended up running my credit four or five times, hurting my score, without actually being able to beat my rate.

On top of that, they added nearly $2,000 in unwanted add-ons and refused to remove them. To make matters worse, the vehicle hadn’t even been inspected or cleared for sale, so I couldn’t have driven it off the lot that day even if I wanted to — something they never disclosed before I made the trip. they also try to tell you “every dealership does add ons and if they say they don't they are lying” WHICH IS NOT TRUE.

The finance manager, Joey, was nice at first but then was rude once he realized I had already been approved elsewhere, very pushy about financing through them, and even went as far as claiming that co-signers are “not a thing anymore.” They wanted us to finance through them so bad that without our approval, they switched the application to my father as the primary buyer and me as the co-signer, trying to get a better interest rate, which was completely dishonest. They did not inform us of this until we asked. He was willing to do anything to get us to finance with him, including lying straight to our face.

the dealer wasn’t able to come down to the agreed price unless financing with them. wasn’t willing to remove any add ons (THE CAR HADN’T EVEN BEEN IN THEIR SHOP YET) and was very pushy with financing through them. I understand you have to make money but they were being very greedy.

This entire experience felt misleading, pushy, and unprofessional. I believe that they allowed us to drive far, and weren’t willing to come down to agreed numbers because we wouldn’t want to drive far and walk away. Im not willing to give money to any business that runs this way. I would strongly caution anyone considering...