Audio Innovations of Conway — Local services in Conway

WORST INSTALLATION I HAVE EVER SEEN!! My husband’s birthday, Father’s day and our anniversary are within a few days of each other so I wanted to do something I knew he would love and since he travels constantly for work, having an awesome sound system and Apple CarPlay would not only make long trips more enjoyable, but safer because of the navigation and voice commands. I wanted a professional job done so it was done right & since we aren’t from Little Rock I chose Audio Innovations because of the number of positive reviews and I felt confident with his skills and experience. The job got handed off to less-trained employee while he sat at the computer. There are some SERIOUS problems that shouldn’t have happened if done by anyone with the smallest bit of experience with installations. I was charged and incredibly ludicrous amount of money for a two-bit job. List of problems as follows: There has been a horrible burning smell. The sub is fine so it is not from the coil. When my husband looked up what the smell could be from it says that something is wired incorrectly. How he grounded the negative wire leading from the capacitor, we found that he drilled into the back of the car and when he drilled in he just pulled it out causing the metal around the hole to point up and not allow for any type of screw (should be a bolt) to be able to hold and not be loose. Anyone doing stereos for more than a few days of drilling holes in general would know this! You can’t screw into a hole when there is nothing to grip onto. My husband, having done stereos many times before but not having the time and because the car was under warranty, he wanted it done correctly. He used a torque driver to drive a bolt with washer to complete a secure ground, as depicted in the pictures provided. As shown in the picture, the wire was not grounded at all and he used a stock vehicle wire to hold it up to make the metal to metal contact. This can cause MAJOR problems with the vehicles electrical systems. When my husband contacted him about it he was told by the owner, Jim ( who we thought was doing the job the entire time) that that is not their policy or procedure when securing a negative ground to the car. If he hadn’t gone through to see what was wrong there could have been a fire. My husband has realized that the deck itself will go out as if there is a short in the power wire. It usually fixes itself when he opens the internal fuse box door and shuts it again which leads us to believe that the HORRIBLE wiring job in the mess of cords in the fuse box is a SERIOUS part of the problem. When my husband called regarding that Jim said those were the cars factory wires and that his wiring was just secured to it and when we bring it back it he could find a way to tuck them up. Once we had the alarm system installed from VIP Audio, they tucked them away for us. Wish we could have brought it there to begin with. The airbag light keeps going off and on. headlights and my fog lights keep going out and I have had to replace the lights. Apple CarPlay acts like there is no connection and pops the 20amp fuse for the 12 volt power adapter which is right next to the usb for the CarPlay. Because the usb where I pug in my CarPlay is so messed up, it affects not only CarPlay, but also my microphone and Siri and it is constantly blowing fuses. From my understanding, the price of the installation FOR EVERYTHING was going to be around $339.94 which I got from an email from him. The only equipment we did not provide was the plastic replacement mount, a conversion box (not needed per a Subaru mechanic that had the same car same deck before upgrading) the 700$ model Pioneer Was Mastro/Data Link Ready, which means you don’t need that part!! too much to tell refer...

Went in today to have an under seat amp/sub box installed, it took a lot longer than I was told it would take as I was only supposed to be there for 1.2 hours and was there for 2.5 hours. So far the amp/sub box is working great and I'm not having any problems. It hasn't been in the car for 24 hours yet. The only issue I found was that the amp/sub box wasn't securely mounted to the floor under the seat. Only was mounted with one screw in one mount (which is why I'm giving it 4 stars). I have fixed that myself and it is secure now with no screws in the floor. I am over all happy with the job and have no complaints with the wiring job thus far. I will keep y'all posted as to if everything continues to work just fine.

Well so far it's been 3 days and everything is working just fine, the amp/sub I bought actually sounds great inside the car, just enough for me, I am happy that everything has worked out just fine because I was worried. Bought a Rockville audio USS8 and was told that previously one was installed years prior and wasn't very good. Mine is amazing...

If you want the absolute best experience when it comes to upgrading your car then you have to come here. Jim is hands down the most knowledgeable individual I've ever interacted with and I've had multiple installs done by different businesses around Central Arkansas. If you have a question he will have multiple stories/suggestions/recommendations for what you're looking for and your budget. I went in initially with an idea of what I wanted , came out with something completely different but it was everything I was looking for and more . During the install, all panels of my car were covered and protected, and when I came to pick it up Jim apologized because he hadn't wiped one footprint off of the passenger door sill. I don't ever leave reviews but these guys are truly top notch. Give them a shot to earn your business if you have any kind of car /boat /side by side...