Royal We — Local services in Conway

The experience with Royal We has been absolutely horrible for us. We went on March 2, 2019 and looked at dresses. The dress my daughter saw they only had in a size 22 but they used the clips to hold the dress in all the right places. My daughter liked the dress and we decided to order it based on the contingency that we had to have the dress no later than 3/8/19 because we were leaving the country on 3/15/19 for spring break. Also in talking to Hannah she refused to order a dress size smaller than a size 18 due to the size chart that was shown for this dress company, my daughter wears a size 14, but I figured they were just made different and went with it. Needless to say the dress was a week late; after I had to make a phone call on Wednesday 3/13/19 and was told the dress was there to pick up, they did overnight it right then and I took it to our seamstress on Thursday to do a fitting. My family left for vacation the following day. Upon return from vacation we were informed that our seamstress would basically have to take the jumper completely apart to make it fit properly because it was to way too big and she would not be able to do it in the time allotted before prom. I called Royal We to explain my situation and see what we could do. I asked to speak to the manager and was told she would be off until the following week. (What manager of a formal store takes off in the middle of PROM season??) Now my daughter has two weeks before prom, we have spent over $400.00 with this establishment and have a dress we cant use and are struggling to find a replacement....... So in short......first, when you know your size DO NOT let them talk you into something 3 sizes to big, if you can't try it don't buy it. Second, be the squeaky wheel that calls immediately when something doesn't arrive exactly when it is supposed to. Third, make sure the person or people in charge are going to be available if there is a problem. And Lastly, DO NOT ORDER from ROYAL WE, they do not care about these young girls who only have one...

Royal We in Conway is truly a hidden gem, and that’s all thanks to the heart behind it — Hannah, the owner. In an industry that’s often overwhelming and intimidating, especially when it comes to pageants, homecoming, and special events, Hannah brings something rare: genuine compassion.

She has a heart of gold and treats every client with kindness, no matter their budget. Whether you’re shopping for a major event or just looking for the perfect dress for a school dance, Hannah makes sure everyone feels welcomed, seen, and beautiful.

What sets her apart is her ability to serve people from all walks of life with the same level of care and attention. You can feel her love for what she does and the people she serves as soon as you walk through the door.

In a high-pressure industry where it’s easy to feel like you’re not “enough,” Royal We is a breath of fresh air. Hannah has created a space where every girl can shine — and that’s something truly special.

Highly recommend this place — not just for the stunning dresses, but for the unforgettable experience and the heart...

I've worked in high end fashion and on runway for years. When I went in with my daughter for her prom dress. They were not busy they just had two people picking up dresses and all the employees were huddled around the checkout station.. They did welcome us in but even when we waited for at lease 30 min. to be assisted they preceded to only help the people that walked in and give us ugly looks like we were not going to buy anything or even wanted to try things on.. So we left and bought a $700+ dress from emerge down the road were as soon as we walked in we were assisted and treated with more respect and courtesy..My daughter and I will never go back.. we went in on Thursday 03/24/2022 afternoon. I had my daughter, young son and my daughters boyfriend with me. I just feel as if yes we were acknowledging when entering but the girls in there were being more like counter...